Job Summary
Under the direction of the Distribution Center Manager, this non-exempt, entry level position performs administrative and manual labor tasks to support the daily distribution center operations
PART TIME - WEEKENDS A MUST
Essential Functions & Responsibilities
Participates in all the daily operations at a Distribution Center.
Assists with unloading newspapers from delivery trucks and verifying receipt of proper amounts of all products.
Assists with distributing required amount of newspaper copies to DSP’s.
Performs warehouse and housekeeping work as necessary.
Performs administrative duties associated with the operations.
Performs administrative tasks associated with Delivery Service Provider Contracts.
May assist in retrieving email, prints, and reviewing and distributing paperwork if needed.
May assist in communicating with subscribers as they call in with complaints or concerns and informs DSP’s of customer complaints on their respective routes. Operates all office equipment including fax, copier, and computer equipment.
Assists in maintaining a daily record of: contracted routes serviced, dispatch times for trucks, system problems, and answers to customer complaints.
Other Duties as assigned
Qualifications
Essential Qualifications
Competencies
Action Oriented
Listening
Functional / Technical Skills
Ethics and Values
Perseverance
Informing
Patience
Integrity and Trust
Customer Focus
Peer Relationships
Composure
Standing Alone
Knowledge, Skills & Abilities
Technical and Functional
Experience using a PC or computer terminal and standard office equipment.
Ability to use computer software including Word, Excel, SAP, DART/PCF and other company applications.
Good verbal communication skills and communication skills in person and on the phone.
Ability to learn layout of geographical area serviced from distribution center.
Ability to develop thorough knowledge of the Delivery Service Provider Agreement.
Ability to meet and/or exceed the established customer service objectives.
Previous warehouse or delivery experience preferred.
Physical Abilities
Ability to lift heavy items.
Ability to unload bundles of newspapers (30 – 50 lbs each) multiple times on a daily basis.
Ability to work in a warehouse standing for long period Working Environment
Able to meet deadlines and attendance standards.
Able to work weekends and early morning hours.
Able to work in warehouse type environment.
Able to function at night in adverse conditions.
Experience, Education and Certifications Required/Experience Required
Entry Level Required Educational Level/Licenses
Requires high school diploma or equivalent.
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