We are seeking a Help Desk Technician to join our team.
Responsibilities:
Provide technical assistance with computer hardware and software
Support installation/configuration, operation & and maintenance of systems
Collaborate with the security administrator on the implementation and monitoring of systems and network
Track and resolve issues for clients via phone, in person, or electronically
Perform ongoing performance tuning, upgrades, and resource optimization as required
Create, change, and delete user accounts
Etc.
Qualifications:
Previous experience in IT hardware, software, network troubleshooting, operating systems functionality, etc.
Strong customer service and communication skills
Ability to build rapport with clients
Strong troubleshooting and critical thinking skills
Positive and professional demeanor
Valid Drivers License necessary
Must have at least 2 years of experience
Mon-Fri 9:00 am – 5:30 pm