Front Desk Associate / Customer Service Position
Are you passionate about tennis, pickleball, and creating a welcoming community? Break Point Tennis & Pickleball is looking for an enthusiastic and reliable Front Desk Associate to provide excellent customer service and support our daily operations.
Key Responsibilities:
Opening Duties:
Arrive promptly to open the club, ensuring all areas are ready for member use.
Organize the front desk area with necessary materials, equipment, and cleanliness.
Power on computer systems, lights, and other essential equipment.
Greet and assist members and guests as they arrive, providing a warm, friendly, and helpful environment.
Customer Service & General Duties:
Provide excellent customer service by addressing member needs, answering questions, and resolving any concerns.
Handle cash and card transactions, ensuring accurate and efficient processing.
Communicate effectively with other team members to maintain smooth daily operations.
Enforce club policies and ensure a welcoming and respectful environment for all members and guests.
Monitor and manage phone calls, emails, and messages, forwarding them to appropriate staff as necessary.
Light Cleaning & Maintenance:
Perform light cleaning tasks, including wiping down surfaces, organizing the front desk area, and ensuring the space remains tidy and welcoming for all members and guests.
Assist with general cleaning duties as needed throughout the day.
Closing Duties:
Ensure the club is secure at the end of the day by following a checklist to lock doors, shut down equipment, and prepare the space for the next day.
Complete any end-of-day reports or logs as needed.
Ensure the front desk and other key areas are clean and organized for the next day’s operations.
Qualifications:
Previous customer service or hospitality experience preferred.
Strong communication and interpersonal skills.
Ability to work independently and as part of a team.
Basic computer skills.
A passion for tennis, pickleball, or sports in general is a plus!
Flexible availability, including mornings, evenings, and weekends.
Compensation:
$15/hr
Benefits:
Flexible scheduling.
Opportunity to be part of a vibrant and growing sports community.
Employee discounts on club services.
How to Apply:
Interested candidates should submit their resume to [email protected]. Please indicate your availability and relevant experience in your application.
Break Point Tennis & Pickleball is an Equal Opportunity Employer. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability.
Join us and be part of an exciting, active, and welcoming environment!