As the Operations Manager, you will oversee day-to-day operations related to property maintenance, vendor coordination, and customer communication.
Responsibilities:
Act as the first point of contact for maintenance-related issues, ensuring prompt and friendly communication with residents.
Proactively inform residents about routine and preventative maintenance activities.
Collaborate with building owners, management companies, and contractors to address maintenance needs.
Track and document all maintenance requests, ensuring issues are resolved efficiently.
Develop and improve internal processes for handling maintenance and operational tasks.
Monitor and report key operational metrics to identify opportunities for improvement.
Requirements:
2+ years of experience in customer support, sales, or property management & real estate
Demonstrated customer-first mindset
Consummate team player - we’re a lean team!
At least 2 years of college studies (incl. community college)
Ability to walk or utilize a motorized scooter around Hoboken.
Preferred Qualifications:
Familiarity with startups or small businesses.
Basic maintenance skills (e.g., handling tools, small repairs).
Benefits:
Competitive Salary: Up to $75,000 per year.
Unlimited PTO: Most employees take 2-4 weeks annually.
Career Growth: Opportunities to contribute to a growing company.
Health Insurance: Affordable plans available after a 2-month probationary period.