Job Details

ID #7305318
Estado New York
Ciudad Hudson valley
Tipo de trabajo Full-time
Salario USD 70-80k, Health, Dental, 401K, Paid Holiday, PTO 70-80k Health Dental 401K Paid Holiday PTO
Fuente New York
Showed 2020-12-24
Fecha 2020-12-21
Fecha tope 2021-02-19
Categoría Recursos humanos
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Implementation Specialist

New York, Hudson valley 00000 Hudson valley USA

Vacancy caducado!

Job Description:

We are looking to fill an open “Implementation Specialist” role. This person is tasked with implementing new clients who join our platform, setting up their account to meet the clients specifications and requirements.

Experience in working with HR & Payroll platforms is a huge plus. Needs ability to build rapport with clients, and understand their needs through active listening.

Daily activities include setup of Payroll, Time & Labor, and Scheduler modules for new or existing clients, becoming the liaison post the sales process, up to the conversion to their dedicated support representative. Addressing any client concerns during the implementation process. The job requires to be very detail-oriented, solution-driven, being able to work under pressure and keep the positive attitude.

Responsibilities include, but not limited to:

Use a project management and consultative approach for a successful implementation across all services

Configure new accounts on the platform

Follow established protocol to format and import client data

Design custom widgets and screens, default features and reports

Collect the required account information and train customers using the platform

Work in synergy with other team members to ensure accurate and timely account setup

Continue to enhance product knowledge and stay current with product changes

Update system information when required

Collect payroll data for configuration, review imported information, and confirm company related information during the implementation process

Facilitate the import of previous payroll provider data

Follow audit procedures to ensure all converted data is accurate

Perform quality assurance checks to ensure all setup work has been completed accurately, review reports, and support clients for initial account training processing of payroll

Maintain a level of knowledge on Excelforce’s services and partnerships to ensure clients utilize maximum benefit of our platform

Lead client meetings

Requirements:

At least 3 years of experience in software implementation is required (payroll/HR industry preferred). Proven record of successfully assisting clients with 100% responsibility for a seamless implementation experience

Payroll experience working with a HCM service provider.

Excellent communication skills

Excellent analytical, time management, and problem-solving skills

Attention to detail, dependability, and follow-through

Accuracy and reliability a must

Proficiency in Microsoft Office and basic office technology

Ability to keep calm under pressure

Experience in the Kronos WFR platform is a huge plus

Familiar with payroll related legislative requirements (taxes, withholding orders, etc.)

Intermediate project management skills

Ability to identify and evaluate resources and plan for their utilization

Apply online: https://secure3.entertimeonline.com/ta/P8100.careers?ApplyToJob=386102016

Comprehensive training provided

Benefits include: health and dental insurance, 401(k), PTO and paid holidays

Vacancy caducado!

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