Description Our client a leading healthcare company is looking for qualified Customer Service Representatives with call center experience. Their call center plays a crucial role in delivering exceptional customer service and support to our clients. We are currently seeking enthusiastic and customer-focused individuals to join their team as Call Center Representatives.Job Summary:As a Call Center Representative, you will be the first point of contact for customers seeking assistance with inquiries, requests, or concerns. You will handle a high volume of inbound calls and provide professional and courteous support to ensure a positive customer experience. This position requires excellent communication skills, problem-solving abilities, and a dedication to delivering outstanding service.Key Responsibilities:Inbound Call Handling:
Answer incoming calls promptly and professionally.
Listen attentively to customers' inquiries and provide accurate information or assistance.
Customer Support:
Address customer inquiries, requests, and concerns in a timely and efficient manner.
Provide product/service information, troubleshooting assistance, and resolution of customer issues.
Order Processing:
Assist customers with placing orders, processing payments, and updating account information.
Verify customer information and ensure accuracy of order details.
Problem Resolution:
Identify and resolve customer complaints or escalations, striving for first-call resolution whenever possible.
Escalate complex issues to appropriate departments or supervisors as needed.
Documentation and Reporting:
Accurately document customer interactions and transactions in the company's CRM system.
Generate reports and provide feedback to management on trends, issues, and opportunities for improvement.
Quality Assurance:
Adhere to company policies, procedures, and quality standards.
Maintain a high level of professionalism and customer satisfaction ratings.
Requirements
Qualifications:
High school diploma or equivalent; some college coursework or degree preferred.
Previous experience in a customer service or call center environment is beneficial but not required.
Excellent communication skills, both verbal and written.
Strong problem-solving and decision-making abilities.
Ability to multitask, prioritize tasks, and work effectively under pressure.
Proficiency in basic computer skills and familiarity with CRM software is a plus.
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .