OverviewScope of Responsibilities: Work under general supervision. Relies on experience and judgment to plan and accomplish assigned tasks and goals Job Summary: Provide support to all divisions of the Kph organization through the configuration and support of employee facing hardware and software technologies. This is not a remote position and will be based out of our Syracuse or Gouverneur, NY Office ResponsibilitiesPrimary Job Duties:
Provide timely support of issues and questions utilizing the company’s ticketing system.
Procure, provision, configure, upgrade, repair, and maintain end user technology including:
PCs, laptops, tablets and peripherals
Point of sale hardware
Wireless handhelds and printers
Cellular devices including phones and hotspots
Maintain equipment depot to ensure requests are handled in a reasonable timeframe.
Configure and support a variety of applications in use throughout the organization.
Configure and support vpn, soft phone, and other tele-workforce technologies.
Ensure IT policies and procedures are followed and enforced for:
Asset tracking
Device encryption
Anti-malware protection
Multi-factor authentication
Patching of operating systems and applications
Other operational and security related processes
Analyze systems data to help ensure system conformance to standards.
Document standard operating procedures and system configuration standards to drive consistency.
Utilize scripting to efficiently deploy changes across multiple systems and platforms.
Provide off hours on-call assistance for urgent service affecting issues.
Responsible for completing all mandatory and regulatory training programs.
Perform other duties as assigned
QualificationsEducational Requirements:
Minimum: AS Degree or higher in a technology related field.
Experience
2 Years experience servicing PCs and other technology listed above.
Special Conditions of Employment
Drug Test
Criminal background check
Initial and continuous exclusion and sanction/disciplinary monitoring
Valid driver’s license.
Compensation
$20.00 - $25.00 an hour
The final offer will be determined after careful consideration of multiple factors such as relevant skills, years of experience and education.
KPH Healthcare Services, Inc. is a multistate organization and abides by all local, state and federal regulations as it pertains to minimum wage requirements.
Connect With Us! (https://kinneydrug-kphhealthcareservices.icims.com/jobs/12339/it-systems-specialist/job?mode=apply&apply=yes&iniframe=1&hashed=-336031866)
Job LocationsUS-NY-East Syracuse | US-NY-GouverneurPosted Date10 hours ago(3/12/2024 3:23 PM)Requisition ID2024-12339of Openings2CategoryInformation TechnologyLocationUS-NY-East Syracuse