Description Our client is a leading provider of healthcare insurance solutions dedicated to improving access to quality healthcare for individuals and families. They are committed to providing exceptional service and support to our customers and partners. They are currently seeking a Sales Support Specialist to join their team and assist in driving sales growth and customer satisfaction.Job Summary:The Sales Support Specialist plays a key role in supporting the sales team and ensuring smooth operations of sales processes and activities. This position involves providing administrative and operational support to sales representatives, managing customer inquiries, and facilitating the sales process from start to finish. The ideal candidate will be detail-oriented, organized, and customer-focused, with a passion for delivering excellent service in a fast-paced environment.Key Responsibilities:Customer Inquiry Management:
Serve as the primary point of contact for customer inquiries via phone, email, or online chat.
Respond promptly and professionally to customer questions, requests, and concerns.
Sales Administration:
Assist sales representatives with administrative tasks, including order processing, contract preparation, and proposal generation.
Maintain accurate and up-to-date customer records in the company's CRM system.
Sales Support:
Coordinate sales-related activities and communications between internal departments, including marketing, underwriting, and customer service.
Provide support to sales representatives in preparing presentations, sales materials, and reports.
Lead Management:
Manage incoming leads and inquiries from various sources, including website inquiries, marketing campaigns, and referrals.
Qualify leads and distribute them to appropriate sales representatives for follow-up.
Customer Relationship Management:
Build and maintain strong relationships with customers, brokers, and other stakeholders.
Proactively identify opportunities to upsell or cross-sell additional products or services.
Reporting and Analysis:
Compile and analyze sales data and performance metrics to track progress toward sales goals and objectives.
Generate reports and provide insights to sales management to support decision-making.
Requirements
Qualifications:
Bachelor's degree in Business Administration, Marketing, or related field preferred.
Previous experience in sales support, customer service, or administrative role, preferably in the healthcare insurance industry.
Strong communication and interpersonal skills, with the ability to interact effectively with customers and internal teams.
Proficiency in Microsoft Office Suite and CRM software.
Detail-oriented with excellent organizational and time management skills.
Ability to work independently and collaborate effectively in a team environment.
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .