Description Our client, a leading alternative dispute resolution (ADR) provider in the U.S., is seeking a Case Manager to join their Commercial Department. Reporting directly to the General Counsel and VP of Commercial, this role is vital to managing and administering commercial mediation and arbitration cases.Position Summary: The Case Manager will oversee the administration of commercial disputes submitted for mediation or arbitration, serving as the primary point of contact for clients throughout the process. This role involves building strong client relationships, ensuring seamless service delivery, and collaborating with internal teams. Additionally, the Case Manager will work to expand relationships within client organizations, with a focus on client satisfaction.Key Responsibilities:
Manage all phases of commercial ADR cases, from submission through resolution.
Apply ADR rules, protocols, and processes to administer cases effectively.
Coordinate timelines, communicate with parties, counsel, mediators, and arbitrators (Neutrals), and track case progress.
Assist with recruiting and vetting Neutrals in the U.S. and internationally.
Support senior management in implementing ADR programs and pursuing new business opportunities.
Prepare business development materials and respond to service inquiries.
Collaborate with the Accounting/Finance team on invoicing and payment management for cases and Neutrals.
Maintain regular communication with clients, Neutrals, and counsel, ensuring excellent client service and case management.
Assist in monitoring payments, invoices, and retainers.
Skills and Qualifications:
Bachelor’s degree or Paralegal certificate required.
2-4 years of experience in the legal, litigation, ADR, or judicial sector (Commercial litigation preferred).
Strong organizational, time management, and communication skills.
Local candidates from Long Island preferred due to the in-office requirements and training period.
Work Schedule:
Monday through Thursday: 8:30 AM – 5:30 PM (1-hour lunch)
Friday: 8:30 AM – 5:00 PM
Requirements
Skills and Qualifications:
Bachelor’s degree or Paralegal certificate required.
2-4 years of experience in the legal, litigation, ADR, or judicial sector (Commercial litigation preferred).
Strong organizational, time management, and communication skills.
Local candidates from Long Island preferred due to the in-office requirements and training period.
Work Schedule:
Monday through Thursday: 8:30 AM – 5:30 PM (1-hour lunch)
Friday: 8:30 AM – 5:00 PM
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2024 Robert Half. Robert Half is not a law firm and does not provide legal representation. Robert Half project lawyers do not constitute a law firm among themselves. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .