At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If youre passionate about developing your career, while helping others along the way, come join the Broadridge team. The role of the Sr. Relationship Manager is to provide superior levels of service to our clients while acting as Broadridge's face to the client. The Sr. Relationship Manager is the first point of contact for their clients and is expected to address client concerns, anticipate challenges, and provide support through our robust suite of products and services. Additional responsibilities include communicating with existing clients in person, over the telephone, or through email to address their needs and provide guidance and industry expertise.The Sr. Relationship Manager also leads department retraining and off-season projects.Responsibilities:
Researches and responds in a timely manner to highly complex or large-size clients with regards to their needs and interests.
Works with a more complex client base to plan proxy and interim distributions accurately and efficiently for both Registered and Beneficial shareholder base.
Acts as a Client advocate and interfaces between all departments on the Clients behalf.
Requires expanded conceptual knowledge in Corporate Clients and our internal processes while broadening capabilities.
Develops strong Client Relationships while ensuring Client Satisfaction through Net Promoter Score (NPS) results.
Understands and assists the client with proxy meetings and market complexities (e.g. SEC regulations, NYSE).
Expert in problem solving atypical or infrequently occurring issues based on existing procedures.
Provides timely and accurate updates to clients inquiries and issues including proactive updates to projects.
Coordinates client meetings and business reviews on and off site to build stronger business relationships.
Appropriately communicates and escalates external client concerns in a timely fashion avoiding unnecessary personal and client stress.
Updates and monitors internal reports to ensure the timely and efficient progress of each project.
Partners internally, as well as with other departments to continually add efficiency to the day-to-day processes as well as to increase client satisfaction.
Assist with the training and mentoring of Junior Associates to aid in self-development while strengthening the team.
Implementing best practices with regards to client interactions and departmental procedures.
Effectively leads projects designed to improve client satisfaction and gain greater processing efficiencies.
Works independently requiring moderate levels of guidance.
Maintain anequitable and inclusive environment and culturein which every associate feels connected to our organization.
Expected to work within our Connected Workplace environment through our hybrid work model.
Job Qualifications:
3-5 years experience in a client service or client-facing role.
Ability to work in a fast-paced, high-pressure environment.
Must be oriented, demonstrate the ability to multi-task, and have excellent time management skills.
Outstanding presentation, written and verbal communication skills.
Possess the ability to establish good personal and working relationships with clients.
Salary range: $30 - $35 per hour. Bonus Eligible.
Broadridge considers various factors when evaluating a candidate's final salary including, but not limited to, relevant experience, skills, and education.
Please visit www.broadridgebenefits.comfor more information on our comprehensive benefit offerings
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Broadridge associates helped us envision our Connected Workplace - a work model that allows associates around the globe, dependent upon their role responsibilities, to take advantage of the benefits of both on-site and off-site work to support our clients, one another, and the communities where we live and work. Our Connected Workplace is grounded in the concept of FACS: Flexible, Accountable, Connected, and Supported, which is our commitment to our associates. FACS supports our strong culture and allows us to achieve business goals while supporting meaningful work-life integration for our associates.We are dedicated to fostering a diverse, equitable, and inclusive environment and committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates can only do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a companyand ultimately a communitythat recognizes and celebrates diversity in all its dimensions.Disability Assistance We recognize that ensuring our long-term success means creating an environment where everyone is welcome, where everyone's strengths are valued, and where everyone can perform at their best. Broadridge provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including sexual orientation, gender identity or expression, and pregnancy), marital status, national origin, ethnic origin, age, disability, genetic information, military or veteran status, and other protected characteristics protected by applicable federal, state, or local laws.US applicants: Clickhere (https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm) to view the "EEO is the Law" poster.If you need assistance or would like to request reasonable accommodations during the application and/or hiring process, please contact us at 888-237-7769 or by sending an email to [email protected] .Broadridge Financial Solutions, Inc. (NYSE: BR) , is a global Fintech leader, delivering technology-driven solutions that drive digital transformation for banks, broker-dealers, asset and wealth managers and public companies. At Broadridge, we are committed to making a difference (https://www.broadridge.com/about/sustainability/) . Our unique culture is guided by the Service-Profit Chainthe idea that success is mutual, directly connecting employee engagement, client satisfaction, and the creation of stockholder value. We enable better financial lives by providing the critical infrastructure that powers investing, corporate governance and communications . A certified Great Place to Work, Broadridge is part of the S&P 500 Index, employing over 14,000 associates in 21 countries.Hear from our associates how Broadridge has maintained its culture since the shift to a remote and hybrid working model. LinkedIn (https://www.linkedin.com/company/broadridge-financial-solutions/mycompany/) Facebook Instagram (https://www.instagram.com/accounts/login/?next=/broadridgecareers/) Twitter YouTube (https://www.youtube.com/channel/UCtvrrt99KXBkMsFd7xgpoig) Glassdoor The Muse (https://www.themuse.com/profiles/broadridge) Broadridge is committed to creating an engaging workplace for the most talented associates in our industry. On and off-site working provides flexibility by balancing the needs of our clients, teams, and associates. Our Connected Workplace is grounded in the following concepts: Flexible, Accountable, Connected, and Supported. This approach allows us to achieve business goals while supporting meaningful work-life integration for our associates. Broadridges high-performance teams thrive in a culture based on trust and mutual respect that emphasizes outcomesrather than how, when, and where work is done.We are dedicated to fostering a diverse, equitable, inclusive, and healthy environment. As a leading provider of technology, communications, and data and analytics solutions to businesses around the world, it is critical that we understand, embrace, and operate in a multicultural environment. Every associate has unique strengths, which, when fully appreciated and embraced, allow individuals to perform at their best, leading to our success.Our goal is to ensure our associates at every level of the organization represent the diversity of the clients we serve and the communities in which we work. We pursue both top-down and bottom-up approaches to advancing diversity, equity, and inclusion initiatives and values into our culture. This is reflected in the varying backgrounds of our over 14,000 associates working in 21 countries around the globe.Learn about our DEI Program here (https://www.broadridge.com/about/diversity-equity-inclusion) .We believe that our associates are among our most important assets. Encouraging professional development opportunities is a core part of our culture. Broadridge provides educational opportunities, including formal classes, training programs and events. To enable learning in our Connected Workplace where associates may be working on-site, off-site, or using a hybrid model, Broadridge has redesigned all development programs for 100% virtual delivery. Our associates have access to 8,500+ online courses covering business, leadership, technical, and function-specific topics through our LinkedIn Learning program.