We are looking for a full-time Travel Consultants. Your previous travel consulting experience and excellent travel product knowledge will be well rewarded. You will have good exposure to preparing travel itineraries along with knowledge of airfares & ticketing which will assist you in providing superior customer service.Responsibilities and DutiesDetermine clients' requirement for travel and advise itineraries based on best routes and cost.
Make and confirm reservations using GDS
Notifies clients of travel dates, baggage limits, special requests like meals, wheelchair bassinet etc., visa requirements, and other relevant information.
Interpret fare rules and advise fare rules and conditions to clients
Collects payments and issues clients' receipt, relevant documentation, tickets for travel.
Advise schedule changes to clients in timely manner
Follow internal workflows using CRM and mid-office applications
Make follow-ups and convince clients
Be professional, and positive in handling clients
Competencies Requirement:Required minimum of two years of experience as a Travel Consultant
Must be fluent in English
Must be proficient in GDS
Must be computer literate, familiarity with Microsoft Office or Google Docs
Should be familiar with any CRM
Must have good communication skills and Customer Service skills
Willingness and ability to learn