Job Summary:Job Summary:WHO ARE WE? Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 40,000 shows and 100+ festivals annually for nearly 4,000 artists in over 40 countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect over 1,000 brands with the 98 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com. Live Nation’s Concerts Division is where tours are born, artists come to life, and fans get to experience the rush of live music. From our dozens of owned/operated Amphitheaters to our Global Touring team, from Ticketing and Venue Operations to Marketing and Sales we foster a fun and upbeat work culture with no shortage of opportunities. With perks ranging from free concert tickets to dog-friendly offices, to progressive benefits like student loan reimbursement and adoption/fertility support it’s no wonder we are certified as a Great Place to Work organization and one of People Magazine’s “50 Companies that Care”. We want everyone to feel like they belong and can thrive in our community, so we strive to help you achieve your career and personal goals. Live music is our passion and where we find our common ground. There has never been a better time to join Live Nation. WHO ARE YOU? Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on! WHAT THIS ROLE WILL DO
Supervision of the Department
Organize/Manage daily & nightly Box Office operations (Will Call, Guest List, Ticket Sales, Ticket Scanning, etc.)
Assist and support box office staff in any of their job functions, as needed
Ensure positive and creative team environment within the department
Facilitate open communication with the Box Office Manager, staff and all other venue departments
Exhibit proper inter-departmental communications and organization
Ensure complete and satisfactory on-going staff training
Assist manager with staff evaluations (training, 90-day, annual)
Provide a positive team environment within the department
Assist in ensuring appropriate staffing levels.
Help set staff development and performance goals & monitor progress
Recruitment and hiring staff, work with the Office Manager regarding any disciplinary items
Promote and provide superior customer service in all guest interactions
Participate in all on-site venue meetings as needed
Availability for nights and weekends is a must. Daytime, non-show days, and holidays may also be required.
I. Financial / Cash Handling
Ensure that venue staff follows Amphitheatre cash handling policies & procedures
Balance and reconciliation of all seller cash drawers
Assist Manager with reconciliation & accounting of all ticket sales for each ticketed event and daily Box Office Sales.
Assist Manager with scheduling of employees
Assist Manager with verifying/approving employee time records
II. Other Responsibilities
Create, modify and maintain inventory for all ticketed events in a secure ticketing environment
Monitor and maintain functionality of all ticketing computers, software and hardware
Secondary representative in all venue interactions with Ticketmaster
Ensure an accurate and timely flow of event and general venue information both intra-departmentally, and to the general public
Work with Operations/Guest Services on ADA tickets, relocation or troubleshooting needs as they arise.
Position may require 3rd Party venue coverage offsite which will include night of show management, staffing and providing equipment needs.
Ensure that venue is compliant with ADA ticket laws
WHAT THIS PERSON WILL BRING Required: Experience in Box Office / Ticketing Management Flexible Schedule (days/nights, weekends, and holidays) Experience in Cash Handling Leadership, Management and Customer Service Tolerance of all cultures, music and art forms High School Diploma Preferred: Experience in a live environment operation Experience with Ticketmaster Systems (Host, Archtics, TM1) Experience handling counterfeit cash Experience in Microsoft Applications (Outlook, PowerPoint, Word, Excel, etc.) Experience in Prioritizing, Time Management & Multitasking Experience in open communication & email etiquette Physical Demands/Working Environment: Working environment is fast-paced and often loud and stressful About UsRecognized three years in a row by Great Place to Work® and named one of People Magazine’s top 50 Companies that Care, Live Nation Entertainment is the global leader in live entertainment and ticketing. Our world-class portfolio reaches all aspects of the live event and ticketing industry, from ground-breaking software in Ticketmaster, mix of legendary venues and restaurants in House of Blues, production leaders in Concerts, exceptional brand partnerships in Media & Sponsorship, and unparalleled team of artist managers in Artist Nation supported by diverse professionals in all facets of Corporate operations.We recognize that our most important assets are our employees, the rock stars who keep the live experience going. Generous vacation, healthcare, and retirement benefits are just some of the great perks we offer to support our global workforce of more than 38,000. For any stage in your career, our many unique benefit programs are designed to help you live life to the fullest. We offer student loan repayment to support recent grads, six months of paid caregiver leave to support new parents, perks like Roadie Babies (bring your little ones & a caretaker along with you on work trips) and Music @ Home (stipend to cultivate your little ones’ music interest), and tuition reimbursement to fuel your ongoing professional development. Plus, working for the world's largest live event and ticketing company means you'll have access to free concerts, festivals, sports games, and more through our exclusive employee ticket concierge.There is no bigger stage for your career. See what your future looks like at Live Nation Entertainment.