Division/Department:OrthoNY/Administrative Support StaffLocation:Will travel to all locations as needed - Schenectady, Albany and Clifton ParkJob Title:Physical Therapy RepresentativeReports to:Physical Therapy ManagerType of position:Full Time - Hours vary around 20-30 hours per weekFLSA Status:Non-ExemptGENERAL DESCRIPTIONThis position accurately and efficiently collects and enters information needed from patients to facilitate processing and payment follow through for all services rendered.RESPONSIBILITIES
Greet patients promptly in a pleasant manner, obtain required information, documents and signatures from patients and enter into practice management system;
Perform check-in process to nifty clinical staff and provider patient is ready to be seen;
Verify patients’ eligibility and co-pays for the providers they are assigned each day;
Perform check-out process, collect patient payments, including co-pays and any past due balances; post any cash collected into practice management system and issue receipt to patient; schedule follow-up appointments and testing as provider directs;
Obtain authorization for physical therapy benefits;
Other responsibilities as assigned.
QUALIFICATIONS
High school diploma required, College Degree preferred;
1-3 years customer service experience in a medical setting preferred;
Advanced certification billing/coding a plus.
OTHER INFORMATION
This is an “in office” position in a safe work environment
Ability to travel to all locations is required