Automotive Service Advisors: Finding an automotive repair shop that will treat you right isn’t rocket science.
In fact, finding a shop that truly cares boils down to just two things:
1. They care about their employees (by treating them as part of the family)
2. They care about their customers (and they prove it every day by putting customer interests first)
Are you looking for a well-run business with a family atmosphere, great customers and interesting work?
Are you looking for a long-term career path with tons of opportunity for growth and potential for ownership?
Are you looking for an owner that listens, who maintains an open door policy where your contribution to the team is truly valued?
Then…
THIS OPPORTUNITY IS FOR YOU!
We Believe in our Employees
We Believe in Trust
We Believe in Professionalism and Quality
We Believe in Quality of Life (5-day work week, no nights or weekends!)
We Believe in a positive work environment (BE PART OF A TEAM – NOT JUST A NUMBER IN A BIG COMPANY)
We are looking for an EXPERIENCED SERVICE ADVISOR for our fast-growing auto repair facility here in East Amherst, NY.
This is a full-time position for a strong candidate who has at least 5 years of experience working for a professional auto repair business as a service advisor or manager. We offer highly competitive compensation to match your skills that includes a strong base pay plus a generous performance-based bonus. Gerry’s Service is about building sustainable careers for the right people. This means great pay and of course a great work environment. This also means investing in our employees with the right training to advance their careers.
Our goal here at Gerry’s Service is simple: provide excellent customer service and quality repairs, getting the job done proficiently, professionally and in a timely manner.
Our service advisor is the interface between the customer and the technician and is responsible for pulling everyone together as a team.
Service advisors are powerful salespeople at the front counter! Not only do they sell service, but they own the customer experience.
WHAT YOUR TYPICAL DAY WILL LOOK LIKE:
1. Open the business, organize and write up drop off vehicles, follow up on work status in the shop.
2. Answer phones, address customer's needs, direct calls to the correct person, take messages.
3. Schedule customer’s vehicles, verify upcoming appointments, follow up on missed appointments, work to get the needed number of vehicles scheduled each day and week.
4. Manage workflow, assign technicians work, follow up on that work and keep work constantly moving in the shop.
5. Write estimates for well-planned work that will benefit our customers and can be performed properly and efficiently with high quality results.
6. Sell automotive service, parts, repairs and diagnostics while maintaining an average of 58% gross profit or better.
7. Build positive relationships with other staff members, supervisors, customers and vendors.
8. Perform quality checks on completed vehicles as a second set of eyes to ensure we deliver top quality to our customers.
9. Organize and maintain all aspects of work in a timely manner to maximize production and efficiency. This will include: estimates, sales, workflow, arranging deliveries, assigning work, and other job related responsibilities.
10. Make sure the schedule is always full by reaching out to customers via internal marketing.
11. Close down procedures.
SKILLS THAT WILL HELP YOU SHINE IN THIS ROLE:
Excellent customer service and sales skills (outgoing / friendly / accommodating / people oriented / solution focused)
The ability to listen to customer concerns and convert them into written instructions for technicians
A strong customer satisfaction focus will be your highest priority
A bias toward action. You will love to pick up the phone and drive business
Must work well with a diverse client base, technicians, and coworkers
Must be a team player!
Attention to detail, excellent written and verbal communication skills and a strong work ethic
A strong automotive background. Bring your automotive skills and knowledge and hit the ground running!
Experience with automotive related software is definitely a plus!
Applicants should have the ability to type well, be technically minded, proficient with modern technology and forms of communication, and maintain a professional appearance and demeanor
Must be comfortable with educating and quoting ALL of the repair or service recommendations made and not have a reservation or fear about the amount or cost of those repairs or services. The right candidate must not think with their own wallet and should be confident in the presentation and be able to offer options if needed
GERRY’S SERVICE:
Since 1989, Gerry's Service has maintained a group of well trained, experienced and loyal automotive service professionals prepared to service and maintain our customer’s vehicles. We set high standards for ourselves, through involvement in the automotive community and continued automotive education. There is over 100 years experience here to make sure your vehicle is well cared for and properly serviced.
Our facility is equipped to perform diagnostics, maintenance and full auto repair on domestic or import automobiles and light trucks. We are also well-known in the area for full auto repair on classic British and American cars.
Want to come grow with us?
Gerry’s Service is currently looking for an experienced AUTOMOTIVE SERVICE ADVISOR with a great attitude who takes pride in their work.
If it’s time for a change and you are ready for a new opportunity where the sky is the limit, give us a call. We promise that you will be appreciated, respected and well-compensated for your knowledge and skills.
We look forward to speaking with you.
You can apply on Indeed, simply drop off your resume in person or call:
Gerry’s Service
9200 Transit Road
East Amherst, New York 14051
716-688-0402
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