Overview:Serves as owner of a large product or set of products by representing the voice of the customer and stakeholders to ensure that the product provides value to the customer, while aligning with the business strategy. The Product Owner II defines their product vision and roadmap, prioritizes the product backlog, anticipates client needs and serves as primary communicator between product stakeholders and teams while evaluating product progress at each iteration. In addition, the Product Owner II plays a key role in the company’s strategic direction, defining and articulating new opportunities, and working in close concert with key stakeholders, including senior leadership and their dedicated agile team.Primary Responsibilities:
Build and own the large product or set of products vision and roadmap that aligns with the overall strategic intent and communicate them with the team and all stakeholders. Prioritize the backlog(s) based on the overall product vision and strategy.
Represent the voice of the customer within the team and convey story details to the team; make autonomous decisions, quickly and thoughtfully, to move delivery forward in alignment with overall product vision and strategy.
Write user stories and groom the backlog in partnership with the team. Specify acceptance criteria for each user story in support of moving the team to Acceptance Test-Driven Development (ATDD).
Work directly with the delivery team to create appropriate information radiators and other communication tools for internal team and stakeholder use to show progress on a large product or multiple products.
Participate in all team activities and ceremonies.
Use a matrixed influencing approach to work with essential business partners throughout the organization, often at a more senior level and irrespective of hierarchy or divisions, advocating for the benefit of the customer.
Understand and engage with your customers.
Focus on outcomes over outputs, incorporating design thinking methods and analytics to inform product design. Due to the scope of these product(s), these efforts are often more complex.
Collaborate across teams and with other Product Owners to align the customer journey and dependent backlogs.
May act on behalf of the Senior Product Owner as required by absence.
Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite. Identify risk-related issues needing escalation to management.
Promote an environment that supports diversity and reflects the M&T Bank brand.
Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable
Complete other related duties as assigned
Managerial/Supervisory Responsibilities:No direct management responsibility, but while an individual contributor, the jobholder must manage activities through influence, accountability and ownership, functioning in an agile environment.Education and Experience Required:Bachelor’s degree and a minimum of 6 years’ business, analytical, technical and/or product experience, or in lieu of a degree, a combined minimum of 10 years’ higher education and/or work experience, including a minimum of 6 years’ business, analytical, technical and/or product experienceEducation and Experience Preferred:
Banking Domain Knowledge: Deep understanding of banking products, services, regulations, and compliance requirements related to customer onboarding, including KYC (Know Your Customer), AML (Anti-Money Laundering), and CDD (Customer Due Diligence).
Internal Tool Expertise: Familiarity with internal banking systems, processes, and workflows involved in customer account onboarding, including account opening, documentation management, identity verification, and risk assessment.
User Needs Analysis: Capability to understand the needs and pain points of internal users involved in the account onboarding process, such as relationship managers, compliance officers, and operations staff, and translate those insights into user stories and product features.
Agile Methodologies: Experience working in an Agile environment, including sprint planning, backlog grooming, and sprint reviews, to drive iterative development and delivery of the account onboarding tool.
User Experience (UX) Design: Understanding of UX principles and best practices to ensure that the account onboarding tool is intuitive, efficient, and easy to use for internal users, leading to improved productivity and user satisfaction.
Data Analytics and Reporting: Ability to define key performance indicators (KPIs) for the account onboarding tool, track performance metrics, and generate reports to measure the effectiveness of the tool and identify areas for improvement.
Risk Management: Awareness of potential risks and security considerations associated with customer account onboarding, and implementation of controls and safeguards to mitigate risks and ensure compliance with regulatory requirements.
Continuous Improvement: Commitment to continuous improvement and evolution of the account onboarding tool through feedback collection, feature prioritization, and iterative development cycles, to meet the changing needs of internal users and regulatory environment.
M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $115,703.73 - $192,839.55 Annual (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.LocationBuffalo, New York, United States of AmericaM&T Bank Corporation is an Equal Opportunity/Affirmative Action Employer, including disabilities and veterans.