Overview:
The Service Advisor will provide excellent customer service, diagnose vehicle issues, quote costs, and communicate necessary work to the Technicians.
Pay:
$19.00 - $23.00 per hour
Benefits:
Paid Training
Paid Holidays
PTO/Vacation
Employee Discounts
401(k) Retirement Plan
Life and AD&D Insurance
Employee Referral Bonus
Short/Long-Term Disability
Flexible Spending Accounts
Employee Assistance Program
Educational Assistance Program
Medical, Dental, and Vision Insurance
Exclusive Employee Discount Program
Essential Duties and Responsibilities
Greet customers and offer excellent customer service from intake to release of their vehicles
Determine and diagnose car issues based on customer description and vehicle condition
Translate customer-reported problems to actionable work orders for technicians to complete
Order necessary parts from suppliers and double-check that they are delivered to technicians
Ensure that automotive work provided to customers meets company quality standards
Invoice and collect payment from customers for services rendered
Handle and resolve customer complaints regarding services
Maintain customer records and enter data into computer databases
Qualifications
ASE Certified
Working knowledge and experience of automotive products, repairs and parts
Secondary education in the automotive field or equivalent work experience
Strong communication skills and the ability to translate customer needs to workable technician orders
Basic knowledge of computer programs including word processing and database tools
Organizational skills including the ability to schedule appointments, meet with customers and ensure that work is done properly
Exceptional customer service skills based on experience
Continuing education and knowledge acquisition on the function and repair of newer vehicles
Basic mathematics skills to prepare and process bills and customer payment
Ability to communicate complicated automotive processes to customers who may only have basic automotive knowledge
About Us:
Dunn Tire is a Buffalo, NY-based tire retailer with 500 employees. Recently ranked by Tire Business as the 17th largest independent tire retailer in North America; we are also a Top 20 market share holder in the United States. Dunn Tire has 25 retail locations from Erie PA to Syracuse NY. Locally owned and operated, Dunn Tire has been providing tire and automotive services since 1973.