Duty Manager (Front Office)

Managing day to day operations of the Front Office department and help the Room Division Manager to run a operationally smooth departmentDelivery of excellent guest service by coordinating the link between hotel and guests and hotel operationsAnalyse customer feedback and make recommendations to leadership team to develop actions and working methods to enhance hotel services and offersMaintain guest database through updating Opera Cloud guest profile with all necessary information relevant to the guests stay. VIP level should be updated in accordance to hotel linkEnsure the safety and security of Hotel Guests and employees at the HotelMaintain strict security procedures with credit and cash transactions, accounting procedures, issue of room keys and guest confidentialityDue to the nature of the hotel industry, flexibility on working weekend and public holidays are required.