Paralegals and Legal Assistants (Albany)

Description We are offering an opportunity for a meticulous Paralegal to join our client's team in Albany, New York. This role involves handling a variety of consumer financial services complaints, responding to inquiries, and processing new consumer complaints in a legal setting. This is a 2-year, CONTRACT employment opportunity.Responsibilities: Handle a variety of consumer financial services complaints in a timely and effective manner. Review the financial institution’s response to the complaint and write a brief synopsis of the dispute. Communicate with consumers regarding their complaints or general issues they may have with a financial services company. Inform consumers of complaint filing procedures and refer them to another government agency when necessary. Process and code incoming new consumer complaints and send out the proper initial letters. Identify cases requiring prioritization and refer them to a supervisor for assignment. Research new financial services respondents not already in our system, including the entity’s license status, applicable government regulator, and contact information. Work collaboratively as a team in support of handling and resolving consumer financial services complaints. Perform ad hoc financial research and verification tasks as required. Use Microsoft Teams for communication and collaboration with team members.Requirements Experience in a paralegal role or similar legal support position Proficiency in Microsoft Teams for collaboration and communication Ability to perform ad hoc financial tasks and understand financial services Experience with pricing and filing systems Knowledge of procedures and policies in a legal context Familiarity with dispute resolution and handling complaints Proficiency in research and entity formation tasks Ability to prioritize tasks and manage time effectively Experience dealing with phone inquiries and providing workstation support Familiarity with the DFS (Department of Financial Services) regulations Willingness to work overtime when necessary Ability to manage and resolve consumer complaints Proficiency in R Code will be considered an advantage Verification skills and attention to detail Experience in training others will be considered an asset Familiarity with fingerprinting procedures is a plus. Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2024 Robert Half. Robert Half is not a law firm and does not provide legal representation. Robert Half project lawyers do not constitute a law firm among themselves. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .