AIT AnalystCategory: Service Desk / End User ServicesMain location: United States, Georgia, AlbanyPosition ID: J1124-2544Employment Type: Full TimePosition Description:CGI is looking for a highly motivated, process-oriented AIT Hardware Support Specialist to join the CGI Team in Barstow, CA. The AIT Hardware Support Specialist will configure, install, maintain and operate Automated Information Technology devices in support of an automated inventory capture and reporting system. Devices will include wireless controllers, wireless access points, pRFID readers and antennas, tablet computers, barcode scanners, raspberry PI’s and pRFID printers. This list will grow as new technologies are integrated into the platform.This position is located in Albany, GA.Your future duties and responsibilities: Work with inventory specialist to understand their current business processes. Troubleshoot network devices and escalate issues to networking or development teams when needed. Communicate with development teams in order to increase product quality. Troubleshoot printers and label makers. Assists users via phone and field support in a wide range of device issues Setup, maintain, test, install, and repair tablets, laptops, mobile devices, networks, and related equipment. Support a wide range of hardware and software systems, desktops, peripherals. Troubleshoot and resolve complex IT problems using Service Desk best practices. Collaborate with peers to solve complex business problems, deliver value, and recommend improvements. Tracks trends and recommends corrective actions. Manage hardware inventory and equipment.Required qualifications to be successful in this role:Required qualifications to be successful in this role: 3-5 Years of Relevant Experience This position requires a SECRET clearance; US Citizenship is a MUST. Associates Degree or higher Customer-facing support skills Multi-task oriented, calm, polite, clear, articulate, positive, and friendly Must be able to organize and manage workload efficiently and prioritize projects with minimal supervision Good analytical skills and an aptitude for creative problem solving. Excellent trouble shooting ability. Proven tech-savvy skills with working knowledge of mobile device products. Works well with a team. IAT Level II certification required within 6 months of employment start date (Security+CE, SSCP, etc.). Able to lift over 50 lbs. Able to stand/walk in excess of 4 hours at a timeDesired qualifications/non-essential skills required: Possess a solid knowledge and understanding of USMC inventory management, categorization and storage techniques. CompTIA A+ Certification Cisco Certification Network Associate (CCNA)CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors not limited to skill set, level, experience, relevant training, and license and certifications. To support the ability to reward for merit-based performance, CGI typically does not hire individuals at or near the top of the range for their role. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for this role in the U.S. is $61,900.00 - $121,900.00.CGI Federal's benefits are offered to eligible professionals on their first day of employment to include: Competitive compensation Comprehensive insurance options Matching contributions through the 401(k) plan and the share purchase plan Paid time off for vacation, holidays, and sick time Paid parental leave Learning opportunities and tuition assistance Wellness and Well-being programsDue to the nature of this government contract, US Citizenship is required.#CGIFederalJob#LI-HR2Skills:
Cyber
Hardware Installation
Analytical Thinking
Detail-oriented
What you can expect from us:Together, as owners, let’s turn meaningful insights into action.Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.Come join our team—one of the largest IT and business consulting services firms in the world.Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status or responsibilities, reproductive health decisions, political affiliation, genetic information, height, weight, or any other legally protected status or characteristics.CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at [email protected] . You will need to reference the Position ID of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a Position ID will not be returned.We make it easy to translate military experience and skills! Clickhere (https://cgi-veterans.jobs/) to be directed to our site that is dedicated to veterans and transitioning service members.All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held. Dependent upon role and/or federal government security clearance requirements, and in accordance with applicable laws, some background investigations may include a credit check. CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances.CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI’s legal duty to furnish information.