Customer Success Representative

THIS IS AN IN-OFFICE POSITION — WORK FROM HOME IS NOT AVAILABLECustomer Success Representative for Pest Control Office$2,000 HIRING BONUS!($1,000 at time of hire, $500 at 90 days, and $500 at 180 days)At Thomas Pest Services, we take pride in being one of the fastest-growing, family-owned, and operated pest management companies in the Capital and Upper Hudson Valley Regions. Our success is driven by individuals who embody our core values. Our business thrives when our team members grow personally and professionally We foster a culture of passionate and empathetic leadership, relationship-building, and providing clear career paths for growth and internal promotions.When you join Thomas Pest Services, you receive everything you need to be successful, competent, and confident in your role.Who We Need:We’re growing fast and looking for a Customer Success Representative who thrives in a team-based, in-office customer support environment. This position is best suited for someone who genuinely enjoys helping people, managing a high volume of calls, and solving customer problems—even when the solution requires input from coworkers or other departments.The right candidate will:Comfortably manage 25–50+ inbound and outbound calls per dayShow empathy, patience, and professionalism in every customer interactionKnow when to ask for help, collaborate with teammates, and follow up to ensure no issue falls through the cracksBe detail-oriented in documenting calls using CRM systemsEnjoy working on-site with others in a fast-paced, supportive office settingCore Customer Service SkillsCustomer relationship management (CRM)Conflict resolutionActive listeningCall handling (inbound/outbound)Empathy in customer interactionsMultitasking in fast-paced environmentsRetention and account recoveryService SchedulingResidential and commercial service coordinationTechnical/Operational SkillsCRM software (e.g., PestPac, Salesforce, or equivalent)Microsoft Office Suite (Word, Excel, Outlook)Data entry and documentationPhone system software (e.g., VoIP, call center platforms)Sales and Business SupportUpselling and cross-sellingAccount receivable collectionsObjection handlingPerformance tracking and metricsSchedule:Monday – Friday, 8:30 AM – 5:00 PMEvery other Saturday:9:00 AM – 2:00 PM (April – October)9:00 AM – 12:00 PM (November – March)What You Get as a Customer Success Representative:Compensation: $45K–$55K annually (includes hourly, commissions, and overtime)$22–$25/hour (based on experience)10% commission on accounts saved5% commission on accounts receivable collectedOvertime opportunities (typically 5+ hours/week)Benefits:Simple IRA with 3% match (after one year)$350 per month towards health, dental, and vision insurance$250 annual self-improvement stipendPerks:Company-provided computerPaid holidaysPaid time off starting Day 1Training:No pest management experience neededClassroom and field training to get you fully certified and confidentOngoing learning to stay current on industry updatesPerformance Metrics Include:Collection attempts and success rateCommunication quality and customer satisfactionRequirements:18 years or olderHigh school diploma or equivalentMust be able to work on-site at our officeThomas Pest Services is an EOE and a drug-free workplaceReady to Grow with Us?If you're ready to join a supportive, energetic team that values your contribution and sets you up for success, apply today! We can’t wait to meet you and see how you can thrive at Thomas Pest Services.PI277121232 Apply