Arnoff a family owned and operated Moving & Storage company, has an opening for a Customer Service Representative to join our team.
This is an opportunity to join a growing company with unlimited opportunities!
About Us: Arnoff Moving & Storage and Arnoff Global Logistics are industry leaders in providing comprehensive moving, storage, and logistics solutions. With 100 years of experience, we pride ourselves on delivering exceptional service and reliability to our customers across the globe.
Position Overview: We are seeking a dynamic and customer-focused individual to join our team as a Customer Service Representative. Work within a highly diversified company and help handle both consumer and corporate client orders from Arnoff’s vast portfolio of services.
As the primary point of contact for our valued customers, you will play a vital role in ensuring their satisfaction and maintaining our reputation for excellence.
This position offers the opportunity to be the liaison between our sales & operations team and our customers, set up, update and manage customer’s orders, handle inquiries and concerns, and contribute to the success of our organization.
Responsibilities:
Receive information about new customers and new orders from our sales team and direct from our customers.
Engage with customers via phone, email, and other communication channels to provide assistance and resolve inquiries promptly and professionally.
Address customer concerns, complaints, and feedback with empathy and a focus on achieving positive outcomes.
Coordinate with internal teams to ensure timely and accurate responses to customer inquiries and requests.
Maintain detailed and accurate records of customer interactions and transactions using our technology.
Assist with administrative tasks as needed, including data entry and document preparation.
Collaborate with colleagues to identify opportunities for process improvement and enhance the overall customer experience.
Requirements:
Prior experience in a customer service or similar role, preferably in a fast-paced environment.
Excellent communication skills, both verbal and written, with a friendly and professional demeanor.
Comfortable interacting with customers over the phone and proficient in active listening and problem-solving.
Basic proficiency in Microsoft Office applications (Word, Excel, Outlook) and the ability to learn new technology and software platforms quickly.
Strong organizational skills with the ability to multitask and prioritize tasks effectively.
A positive attitude, adaptability, and a willingness to work collaboratively as part of a team.
Knowledge of the moving and logistics industry is a plus but not required.
Benefits:
Competitive pay commensurate with experience.
Comprehensive benefits package including health insurance, retirement savings plan, and paid time off.
Opportunities for career growth and professional development within a dynamic and growing company.
A supportive and inclusive work environment where your contributions are valued and recognized.
How to Apply: If you are passionate about delivering exceptional customer service and thrive in a fast-paced environment, we want to hear from you! Please submit your resume and a cover letter outlining your relevant experience and why you are the ideal candidate for this position to [email protected].
Arnoff Moving & Storage and Arnoff Global Logistics are equal opportunity employers and value diversity in the workplace. We encourage applications from individuals of all backgrounds and experiences.
Join the Arnoff team and get all you deserve:
o An excellent working environment
o Superior Benefits Package available including: (subject to waiting period)
o Health Insurance for under $7.00 per week!
o Dental Insurance
o Vision Plan
o Life Insurance – no cost to you
o 401K with Profit Sharing
o Paid Time Off
o Employee discount programs
Arnoff is an affirmative action/equal opportunity employer