MRP Team Lead

Manages and leads a team of employees. Communicates company goals, safety practices, and deadlines to team. Motivates team members and assesses performance. Provides help to management, including hiring and training, and keeps management updated on team performance. Manages and leads a team of employees. Communicates company goals, safety practices, and deadlines to team. Motivates team members and assesses performance. Provides help to management, including hiring and training, and keeps management updated on team performance.Main Responsibilities.Provide customer service to Clients in a professional manner.Manage outstanding issues, processes matter and resolve them promptly.Actively manage the day-to-day work assignments, productivity, priorities, and accuracy for the team account specialists to ensure BPO delivers high level of serviceImplementing a proactive approach to minimize downtimes and maximize capacity. Assessing current workload, determining when work will be completed (ahead of time) and working with Client to ensure additional work is placed in queue.Reviewing and auditing on daily and weekly basis the team activities.Provide detail assistance and support to each team member, being involved with all related to assignments to BPOProvides effective coaching and encouragement to team members, including communicating team goals and identifying areas for new training or skill development.Conducts team meetings to update members on best practices and continuing expectationsMaintain a high level of knowledge about company products and servicesPromotes best practices and align self with the business strategy and objectivesSupports new account onboarding opportunities