Live Operations Technician (Live Services Game)

About the Role: We are looking for an experienced Live Operations Technician to lead incident management and ensure the operational excellence of our live service game. This role combines the leadership required to manage live incidents with deep subject matter expertise in the game’s functionality, including game server management, matchmaking, accounts, authentication, game mechanics, and economy.The Live Operations Technician will act as a key point of contact between development, live operations, QA, and community teams, ensuring a seamless player experience. They will oversee incident response, manage live service stability, and contribute to the game’s ongoing improvement by proactively identifying and mitigating risks.Responsibilities:Incident Management Leadership: Own and lead live incident response, including triage, escalation, resolution, and post-mortem processes.​​​​​​​Operational Readiness: Develop and maintain response playbooks, monitoring dashboards, and workflows to ensure rapid incident detection and resolution.Subject Matter Expertise: Maintain in-depth knowledge of the game’s core systems (servers, matchmaking, economy, authentication, and more) to efficiently diagnose issues.Coordination & Communication: Act as a bridge between development, live ops, customer support, and QA teams to ensure transparency and timely resolution of live service issues.Live Testing & QA Support: Work closely with QA to verify fixes, conduct sanity checks, and prevent regressions before deploying updates.On-Call Rotation & Coverage: Provide on-call support for live operations outside business hours and on weekends initially, ensuring incidents are addressed promptly.Continuous Improvement: Analyze live service issues and player feedback to drive improvements in system stability, live patching processes, and overall player experience.