Team Manager - Operations

What we are looking for: We are seeking a leader who can effectively manage the complex and varied workload including batched complaints, to ensure that tasks are prioritised, segmented, and completed in manageable increments. You will approach your work with a project management mindset, executing structured plans while adapting to changing requirements and guiding your team toward consistent success.In this role, you will have the support of experienced senior dispute resolution specialists to lead your team to achieve success. Your industry knowledge, flexibility, and sound process skills will be instrumental in ensuring efficient and effective complaint resolution within the team.To be successful in this role, you will need:Strong leadership skills with the ability to inspire and motivate a team.Willingness to learn and grow alongside your team.Passionate, positive, and aligned with our company culture.Proven ability to work autonomously, adapt to change, and manage workloads effectively.Excellent organisational skills, with the ability to prioritise tasks and meet deadlines.Ability to influence both internal and external stakeholders through effective communication skillsFamiliarity with external dispute resolution and complaint resolution processes.If you are someone who can think strategically while managing day-to-day execution and continuously striving for improvement, we would love to hear from you.