JOB TITLE: Housekeeping Manager
DEPARTMENT: Hospitality
REPORTS TO: Operations Director
APPROVED BY: Operations Director
LOCATION: Onsite (Santa Fe and Galisteo Basin, New Mexico)
COMPANY OVERVIEW:
MEA, named by The New York Times as “the world’s first midlife wisdom school,” provides 5-day workshops where participants, together with a team of MEA facilitators explore topics revolving around transitions, finding purpose, and owning wisdom, under the principle that wisdom is shared, not taught. Participants spend their time over the workshop in a combination of classroom and experiential modules, in the comfort of upscale accommodations that one could expect from a luxury boutique hotel.
JOB SUMMARY:
The Housekeeping Manager is responsible for managing the daily operations of the Housekeeping Department, upholding MEA standards for cleanliness, ensuring quality product, and delivering an exceptional guest experience. This role will follow the policies, standards, and guidelines established by MEA, the Department of Health, and any other applicable government agencies.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
-Adhere to all standards of operations, policies and procedures, manuals, training material, memos, and verbal instruction.
-Manage departmental budget + P&L and communicate relevant goals and strategies to the team.
-Create, review and monitor staff schedules to ensure there is sufficient coverage at all times; demonstrate
a working understanding of labor cost control through effective scheduling and proactive management.
-Have knowledge of and the ability to perform all duties of housekeeping and laundry attendants; assist
with responsibilities and duties of housekeeping and laundry services daily.
-Address and communicate guest concerns, requests, and special requirements in a timely manner to
ensure guest satisfaction.
-Hire, train, and develop new staff members according to the departments staffing guide and training
Outlines.
-Prepare work priorities by obtaining a list of vacant rooms that need to be cleaned immediately, a list of prospective check-outs, and stay overs.
-Create SOPs for Cleaning all guest rooms and common areas.
-Provide room availability information by informing teams of rooms ready for occupancy
-Maintain rooms and common areas of the Retreat Center by conducting visual inspections of furniture, walls, and floor coverings; taking or recommending action as needed
-Contribute to team efforts by leading staff meetings; discussing organizational policies and guest concerns; making recommendations to improve service and operations and implementing approved SOPs
-Maintain a safe, secure, and healthy work environment by establishing, following, and enforcing standards and procedures; complying with legal regulations
-Keep housekeeping supplies ready by inventorying stock; placing orders and verifying receipt.
-Complete expense reports in a timely manner.
-Promote teamwork and quality service through daily communication and coordination with all Departments
-Keep informed of all guest services and amenities.
-Maintain a high level of cleanliness, sanitation, and safety in the work area
-Ensure immediate response is given to guest comments and concerns; inform immediate supervisor and
apply corrective measures when necessary
-Assist in the implementation of special projects
-Ensure open lines of communication with all departments and management via email, logbooks, meetings, etc. to ensure all needs of the outlet are met
-Maintain an increased awareness of safety issues throughout the property and keep abreast of safety and emergency procedures and OSHA requirements.
-Be available to fill in and assist in other areas as needed to ensure the efficient operation of the outlet as directed by the outlet manager and attend relevant meetings as directed.
QUALIFICATIONS:
3+ years of supervisory experience in a housekeeping role preferred
Fluent in verbal and/or written English and Spanish preferred
REQUIREMENTS:
Ability to interpret standard operating procedures, safety, and sanitation instructions.
You are detail-oriented and take ownership of your work.
You use your time wisely and are an expert in prioritizing.
You have a strong work ethic and can work both autonomously and with a team.
You're an excellent communicator and lead by example.
WORKING CONDITIONS:
The noise level in the work environment is usually moderate.
The person having this position may have to lift up to fifty (50) pounds daily; anything over fifty (50)
pounds is considered a minimum two (2) person lift.
The person having this position may have to sit, stand and/or walk, push, kneel, bend, balance, squat, reach and stretch for eight (8) hours per day.
The work environment characteristics described herein are representative of those an employee typically
encounters while performing the essential functions of the position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The position is onsite.
The team member is expected to work 40 hours a week, days and hours based on the needs of scheduled programming. The team member may expect calls or emails outside of scheduled working hours. Occasional travel may be required for learning opportunities, team meetings, or other events.