Job Title: Room attendant ( Two Positions Available)
Department: Housekeeping
Reports To: Executive Housekeeper
JOB SUMMARY
Room Attendants are responsible for the cleanliness of guest rooms, and hallways in the hotel. Responsibilities include: servicing guest rooms daily in accordance with hotel procedures, stocking cart with room supplies, and replacing bed linens and replenishing guest room supplies. This position requires strong attention to detail, ability to communicate effectively with guests and team members verbally or in written form, and the ability to bend, lift, and be standing or walking all day.
JOB DUTIES
1. Cleanliness: Responsible for cleaning and ensuring necessary amenities and supplies are in guest rooms. Ensures cart, linen, rooms, and equipment are clean and in working order.
2. Guest Service: Accountable for guest satisfaction as it pertains to housekeeping service at the property. Assists and responds to requests in a positive and timely manner while providing the highest level of quality service to the guest. Works as a team player in meeting guests and department needs, and actively contributes to the efforts of other departments as necessary. Understands and follows Inn of the Governors employee handbook.
3. Safety/Risk Management: Ensures a clean and safe work area in compliance with Inn of the Governors, local, state and federal regulations. Inspects rooms for maintenance needs and reports any maintenance service issues. Knowledgeable on safe use of chemicals utilized within the housekeeping department. Follows all Inn of the Governors procedures for guest/team member’s incidents. Knowledgeable of hotel emergency procedures.
4. Self-Management: Produces required volume of work by planning, organizing and prioritizing work duties. Adheres to Inn of the Governors attendance policy, grooming and appearance standards, and general work rules and department procedures. Attends all required department and hotel meetings. Responsible for proper use of all equipment and supplies.
5. Performs other duties as assigned.
QUALIFICATIONS
Physical Requirements
1. Required to lift and carry up to 25 pounds.
2. Constant walking, standing, stooping, and climbing of stairs.
3. Required to work both inside and out in a noisy environment.
License and Certificates
1. CPR training desired
Education and Experience
1. High school diploma or GED preferred
Skills and Abilities
1. Good eyesight and attention to details essential.
2. Knowledge of cleaning materials and proper use required.
3. Supervisory abilities needed.
4. Ability to speak and understand Spanish desirable.
5. Good overall knowledge of housekeeping duties required.