Vacancy caducado!
Visit Alkemē website https://alkeme-santafe.com/ for more information
Responsibilities:
-PRE-SHIFT, help organize all reservations via OpenTable, confirm reservations, and arrange seatings by sections/servers to ensure smooth service.
-DURING SHIFT, apply logistics management skills to maximize seating space and accommodate walk ins and large parties in a professional manner.
- Greet and welcome guests as they arrive at the restaurant; escort guests to tables according daily reservation plan.
-Describe Alkemē's unique dining concept and present food and drink menus and develop positive and warm rapport with guests.
-Assist handle all guest concerns or complaints in a timely, professional, and caring manner.
-Provide the highest quality service to guests.
-Effectively communicate special requests for celebrations such as birthdays, from repeat and VIP guests, and private events to FOH Manager/Servers.
- Manage waitlist and reservations using OpenTable
- Answer phone calls and provide information to guests in a professional and courteous manner
- Maintain a clean and organized host station
- Collaborate with servers and other staff to ensure smooth operations
- Handle guest complaints or concerns, escalating to management when necessary
Full job description and job expectations will be provided during your interview.
Requirements:
- Minimum of 6 months to 1 year restaurant experience (fine dining and upscale casual)
-Hands-on experience with reservation system (OpenTable preferably)
-Current or can obtain New Mexico Food Handler Certification.
-Ability to work on your feet for 5 hours or more.
-High school diploma or equivalent experience/training.
-Previous experience in guest relations or customer service is preferred
- Ability to multitask and handle high-pressure situations
- Strong phone etiquette and ability to handle phone inquiries effectively
- Strong understanding of fine dining restaurant etiquette.
-Excellent communication skills (via phone, email, and in-person). Strong interpersonal skills - Ability to listen and communicate effectively.
Please note that this is not an exhaustive list of responsibilities and requirements. The role may require additional tasks as assigned by the management team.
Vacancy caducado!