Vacancy caducado!
- Maintains and supports wired and wireless network infrastructure on the Santa Fe Campus. Provides physical setup and troubleshoots campus cable plants for the data and telephony network. These cable plants include inter and intra-building fiber/copper cable, equipment rooms, and cable management systems. Physically installs and troubleshoots data network equipment, such as routers, switches, wireless access points, firewalls, repeaters, and gateways. Assists the Senior Network Manager in support of overlapping components of the data and telephony networks. Provides 24x7 on-call support to resolve problems remotely or on site based on 24x7 network monitoring implemented by Senior Network Manager. Develops and maintains inventories for Santa Fe campus telephony equipment. Provide for customized network support during the summer conference season.
- Installs, configures, maintains, and troubleshoots telephony network equipment, such as telephone handsets, switches, and voice mail systems.
- Uses monitoring tools to ensure data network integrity in collaboration with the Senior Network Manager.
- Manages wiring and building renovation projects and a point of contact for network contractors and service personnel. Collaborates with Santa Fe Buildings and Grounds, and other personnel in Santa Fe to ensure an appropriate level of network performance, reliability, and security.
- Adds new accounts, supports and updates CBord ID card and debit card application, as well as door Identicard reader on doors to residence halls and apartments. This peaks during the summer conference season. Performs related duties as required.
- Telephony equipment and systems exhibit levels of performance, availability, and reliability consistent with the business needs of the College.
- Technology support (Level 2) activities are enhanced by automated processes, providing considerable advantages in efficiency and effectiveness.
- Service requests are properly documented, responses to requests are timely, periodic trend analyses are conducted to identify opportunities for user support improvements.
- All work is recorded and tracked through the use of the Work Order Tracking system currently designated for that purpose.
- Three plus years of related experience, or an equivalent combination of education and experience. Expert understanding of telephony fundamentals. Basic understanding of wired and wireless networking fundamentals, including experience with data security technologies. Experience with physically installing routers, switches, access points, and gateways. Experience with supporting and managing a data / telephony cable plant for a multi-building campus. Thorough knowledge of cable system design and installation methods. Demonstrated problem analysis skills. Higher education experience preferred. Familiarity with Microsoft Teams is preferred.
- Bachelor's degree.
- Excellent oral and written communication skills. Ability to work effectively with people, regardless of their level of technical expertise. Ability to work effectively as a team member and as a team leader as needed.
- Ability to plan, organize and follow-through on multiple projects. Must learn new technologies quickly and maintain a reliable and methodical method for troubleshooting issues. Previous experience supporting card access systems.
Vacancy caducado!