The Guest Experience & Retail Associate reports to the Executive Director and is responsible for front of house duties including but not limited to communications and storytelling in person and digitally to our visitors, retail sales, scheduling and daily office cleaning, stocking and maintenance of the retail space and outdoor sculpture garden.
Front of House (FOH):
Gain knowledge of the portfolio & storytelling of ORIGAMIINTHEGARDEN (OiG) artworks
Greet visitors and share knowledge of OiG, about the artists, and local area
Gather and track customer information for future promotions
Assist with sales using Square or cash box with good bookkeeping records and stock and track merchandise
Track numbered edition art sales and follow up with Certificates of Authenticity
Assist in scheduling group visits and updating in iCal
Communications:
Retrieve voicemail messages daily and make needed calls
Send emails to visitors about social media opportunities for further communications
Maintenance:
Clean the gallery-gift shop, breezeway, bathroom, employee area and offices
Weed, clean sculptures and upkeep of outside sculpture garden
Qualifications
Must be proficient with computers (Mac preferred) and have familiarity with iCal, Dropbox, Square & Microsoft Office
Must be detail-oriented and highly organized, keeping systems organized for oneself and others
Strong communication skills with a friendly in-person, phone and virtual manner are essential
Experience in sales is a plus.
The staff in this role needs to become familiar with the studio's artworks in the garden & retail space, prices, descriptions and imagery associated with each piece. Greeting and talking to visitors about the exhibit, garden, artists and the area are mandatory, daily. This is fun tourism at it's best!