FCS Sales Administrator

Job Function:The job of the Stäubli FCS Sales Administrator is to interact with internal and external customers.Reports to:FCS Sales Administration Manager – Americas  Responsibilities and Objectives:Work directly with the customers and the sales engineers to generate quotation for services and parts.Customers portal managementReceiving and processing customer orders, ensuring accuracy and timelinessInventory management, checking stock levels prior to order entry to ensure available inventory is prioritized, optimizing stock usage.Interact with customer to provide or gather administrative information to set up customer in ERP or set up Stäubli as a vendorProcess and send invoice to customers for services and partsCommunicate frequently with customer to ensure that all expectations are met, proactively resolving any issues or delays, updating customers as neededDaily reporting and order monitoring to ensure all orders are delivered according to the scheduled timelineContribute to team effort by accomplishing related results as neededWork with internal departments to meet customer’s needs.Assist accounting with past due invoices/accounts resolutionCreation of non-conformance reportsParticipate in training sessions and update order entry processes as needed.