Guest Service Agent/Duty Manager

$29.66 per hourMinimum 30 hours per week guaranteed About usSituated on a unique vantage point with breath taking views over Lake Wakatipu and the Remarkables Mountain range, Mercure Queenstown Resort offers 148 guests rooms, two restaurants, a lounge bar and conference facilities.  We are growing our diverse team and are looking for a Guest Service Agent/Duty Manager to join our front office team.About the role Reporting to the Front Office and Reservations Manager the Guest Service Agent/Duty Manager will ensure that the highest level of customer satisfaction and service is offered to our guest, whilst assisting in the management of the day-to-day operation of the Front Office, phones, portering and night audit functions.  You will ensure that service standards are maintained in these areas, profitability maximised and guest needs met.  You will also be required to support the management of the department in the absence of the front office manager and lead the department as needed.  Responding to guest requests for assistance and information in a timely and efficient manner and being confident in your ability to sell and inform guests about local activities and popular tourist attractions, also forms part of the key responsibilities of the role. Key responsibilities include:Provide efficient, friendly and professional service to all guests.Effective supervision of all guest arrivals and departures ensuring that room allocations and check in/check out processes follow set procedures and are customer focused.Cover Duty Manager shifts as required, including weekends and public holidays, as well as the occasional night manager shift.Excellent leadership skills, confident to train new team members effectively in department and hotel operations.Lead by example guiding the team through active use of Accor values and code of conduct.Actively supervise the sale and supply of alcohol in line with current legislation.Deputise in the absence of the Front Office Manager.