Audience Relations Associate

POSITION OVERVIEW The Audience Relations Associate (customer service and event support) will play a vital role for TED’s conference and NYC TED World Theater event attendees. You’ll assist attendees with registration, compile audience analytics and expertly handle all customer questions to provide a seamless experience during TED conferences and events. As a member of the Events Team, your contributions will help us grow our audience thoughtfully and enhance the conference/event experience. You can make order out of chaos, find the joy in routine (including data entry and working in a complex database), and love taking care of the tiniest details. Please take the time to include a cover letter. We would love to know why this role resonates with you.RESPONSIBILITIES Provide world-class customer service to conference and event attendees via phone, email and in-person. Escalate any sensitive issues and unusual requests as they arise. Manage attendee registrations which includes troubleshooting, receiving and tracking large payments, creating reports and updating database content. Lead onsite name badge production and distribution for conferences and events, including managing relevant inventory and supplies, as well as training and overseeing badge production staff. Assist with attendee and support staff check-in for in-person conferences. Lead registration for NYC TED World Theater Events and manage attendee check-in onsite. Work closely with Events team stakeholders in New York City to execute NYC TED World Theater events and provide general support (ex. planning, set up, tear down, etc.). Create, manage, and reconcile the budget for name badges and supplies. Manage supply inventory across multiple locations and coordinate shipping as needed. Work closely with other departments (for example: Brand Creative, Partnerships and TED Initiatives) to produce relevant event materials and collaborate on guest registrations.