Customer Support Specialist

Job DescriptionWe are seeking a Customer Support Specialist to join our growing team in New Orleans, LA. This role is essential in maintaining our commitment to excellent client service by providing timely and effective support. The ideal candidate is detail-oriented, communicates clearly, and thrives in a fast-paced environment.ResponsibilitiesRespond promptly to customer inquiries via phone, email, and in-personResolve customer issues efficiently while maintaining a professional attitudeDocument all customer interactions in the system accuratelyCoordinate with internal departments to ensure customer satisfactionAssist in processing orders, returns, and service requestsMaintain up-to-date knowledge of company products and servicesContribute to a positive team environment and suggest process improvements