Guest Relations Concierge

Key Responsibilities: Warmly welcome visitors and tenants upon their arrival to the office building.Provide information about the building's facilities, services, and amenities.Answer incoming calls, transfer calls to the appropriate departments, and take messages as needed.Respond to inquiries via phone, email, or in-person with professionalism and courtesy.Monitor and control access to the building, ensuring the safety and security of occupants.Enforce security procedures, including verifying identification and issuing visitor badges.Assist with various administrative tasks, such as sorting mail, managing deliveries, and maintaining office supplies.Schedule appointments and manage reservations for meeting rooms.Provide outstanding customer service to visitors, tenants, and staff members.Address inquiries and concerns promptly and effectively.Handle unexpected situations or issues calmly and efficiently.Collaborate with building management and relevant parties to resolve problems.Maintain a thorough understanding of the building layout, facilities, and amenities.Guide visitors to different departments or locations within the building.