This position requires relocation to Truth or Consequences New Mexico.
Location: Sidekixx Bowling Alley & Restaurant, Truth or Consequences Brewing Company
Job Type: Full-Time, Set Schedule
Compensation: Competitive Base Wage + Lucrative Tip Share
ABOUT THE OPPORTUNITY
We're seeking an exceptional Front of House Lead to elevate our guest experience and operational excellence across our three locations. This role combines hands-on service mastery with leadership development in a dynamic, high-energy environment that rewards initiative and passion.
WHY JOIN OUR TEAM?
Career Development Path with mentorship and advancement opportunities
Paid Time Off accrued through hours worked
Stable, Consistent Schedule allowing for work-life balance
Collaborative Team Culture that celebrates innovation and excellence
Cross-Training Across Multiple Service Disciplines
POSITION OVERVIEW
As our Front of House Lead, you'll be the cornerstone of our service operations, mastering and rotating through every customer-facing position—server, host, bartender, barback, and expediter—while simultaneously developing leadership capabilities and operational expertise.
This multifaceted role extends beyond routine service duties to encompass quality control, staff development, procedure documentation, special event coordination, and creative input on our food and beverage programs. You'll directly influence the guest experience while strengthening our team's service standards and culture.
This position is strategically focused on operational excellence and team mentorship rather than administrative management (no hiring, firing, scheduling, or inventory ordering responsibilities).
KEY RESPONSIBILITIES
Operational Leadership: Direct front-of-house service delivery by rotating through critical positions, troubleshooting bottlenecks, and maintaining seamless guest experiences during high-volume periods
Quality Assurance: Uphold and evolve our service standards, ensuring consistency across all guest touchpoints
Team Development: Provide hands-on training, real-time coaching, and constructive feedback to elevate team performance
Process Improvement: Document and optimize service procedures while implementing systems that enhance efficiency
Project Ownership: Spearhead special initiatives including seasonal drink menu creation, theme nights, and community events
Culture Building: Model exceptional service attitudes while fostering team cohesion and professional pride
Guest Relations: Transform service challenges into loyalty-building opportunities through confident problem resolution
Compliance Oversight: Ensure adherence to all health, safety, and alcohol service regulations
THE IDEAL CANDIDATE
Proven Excellence: 2+ years of distinguished front-of-house experience with demonstrated progression of responsibilities
Versatile Expertise: Proficiency across multiple service positions with particular strength in either bartending or serving
Natural Leadership: Ability to inspire and influence through example rather than authority
Operational Agility: Exceptional capacity to prioritize competing demands in a fast-paced environment
Communication Mastery: Articulate and personable with guests while clear and direct with team members
Problem-Solving Instinct: Proactive identification and resolution of service issues before they affect the guest experience
Attention to Detail: Meticulous focus on presentation, timing, and service standards
Growth Mindset: Eager to develop new skills and take on increasing responsibilities
This role offers the perfect balance of hands-on service mastery and leadership development in a supportive environment that rewards initiative. Join our team and help shape an exceptional hospitality experience while building valuable skills for your long-term career growth.