Order Management Representative

What You’ll DoWe continue to grow as a company and have an exciting opportunity for an Order Management Representative to join Arista. This role will primarily focus on orders from our North and South America based customers and ensuring their orders are processed within agreed SLA while also providing a superior customer experience.  This role will also include interacting with channel partners and internal salesProcess purchase orders received from Arista’s partners and end-customers and produce commensurate Arista Sales Orders.Ensure proper and accurate shipping logisticsPerform requisite review of key terms on customer and partner purchase orders to ensure accuracy and adherence to existing contractual and pricing agreementsFollow-up on customer related issues, including processing RMA requests.“Support Attach” - Ensure that purchase orders from customers and partners include requisite product support for the switches on their orders.Maintain thorough and accurate installed customer base and service contract information.Collaborate with Sales team to understand any special customer issues and situations.Develop and maintain understanding of the channel sales model, direct sales model and partner effectively with Distributors and Resellers.Clearly understand all product offering, subscription and renewal licensing models.Timely resolution of backlogged orders, and tracking of order cancellations to ensure accurate processing.Other duties/projects when required; particularly to help achieve SOX compliance