Senior Manager, Experiences

The on-site Senior Manager, Experiences is a key role in developing and carrying out unique experiences for guests and team members alike. The Senior Manager of Experiences will also be the on-site point person for organizing and managing membership experiences, communication and engagement. Experiences will be aligned with the ‘Soul of the Place’ which is the unique identity and personality of each Auberge property.Lead the strategy, development, and execution of all on-property experiences, including the creation of a monthly programming calendar and seasonal experiences guide that reflects the resort’s values and brand identityDevelop, negotiate, and execute high-profile partnerships, activations, and press-worthy events that enhance visibility and deepen brand storytellingDefine and implement an annual experience strategy focused on high-impact initiatives that drive guest engagement, revenue, and long-term brand equityCollaborate cross-functionally to plan, project manage, and execute weekly activities, classes, and signature events that create lasting memories for guests and membersAssist in the creation of daily rituals and amenities that bring the spirit of the resort to life for guests and the local communityCurate design and sensory elements across the property (including event spaces, guest collateral, uniforms, and décor) to ensure cohesive and elevated touchpoints throughout the guest journeyEstablish relationships with local partners and vendors to enhance our unique brand storyProvide team training and resources for the Sales, Reservations, and Itinerary Design teams to support booking and guest communication around experiencesIdentify opportunities to enhance, customize, or surprise and delight guests based on feedback, performance insights, and strategic opportunitiesDevelop internal processes that deepen the resort’s position as an experience-led property within the Auberge Resorts CollectionDevelop standard operating procedures (SOPs) and oversee the day-to-day operations of all experiences, including managing and mentoring Experience Coordinator and activities assistants to ensure consistent execution and excellence across all activationsOversee the Experiences department budget, ensuring thoughtful allocation, purchasing, and forecasting while tracking performance metrics to drive financial viability and continuously optimize future offeringsPay Range: $110,000/year - $120,000/year