Auto Mechanic & Shop Manager/Mechanic - Job Description
Small mom and pop shop with big dreams and a big heart! Looking to add a great mechanic to the team! Great experience opportunities await! Come join our wonderful team!
Mechanic’s Job Responsibilities:
Service all automotive, all makes and models (including semi's)
Initiates automotive services and repairs by ascertaining performance problems and services requested
Prepares repair orders by describing symptoms, problems, and causes discovered, as well as repairs and services required
Updates job knowledge by participating in educational opportunities and reading manufacturers’ publications
Automotive Service Manager - Essential Duties (in addition to mechanical duties above)
- Forecasts goals and objectives for the department and strives to meet them.
- Hires, trains, motivates, counsels and monitors the performance of all service department staff.
- Maintains reporting systems required by general management and the factory.
- Attends managers meetings.
- Monitors and controls the performance of the department using appropriate reports, tracking systems and surveys.
- Strives for harmony and teamwork within the department and with all other departments.
- Develops and implements a marketing plan which promotes new and repeat business.
- Understands, keeps abreast of and complies with federal, state and local regulations that affect service operations, such as hazardous waste disposal, OSHA Right-to-Know etc.
- Understands and ensures compliance with manufacturer warranty and policy procedures.
- Accounts for all documents; ensures that none are missing, and all are processed correctly.
- Holds weekly department meetings.
- Directs and schedules the activities of all department employees.
- Facilitates and/or conducts technical training and sends employees to appropriate training schools as needed.
- Monitors and follows up on parts orders with the parts manager to ensure availability.
- Initials all repair orders before submitting them to the warranty department, monitoring for sales and hours relative to expectations.
- Establishes and maintains good working relationships with customers to encourage repeat and referral business.
- Informs repair technicians of time allowances on each repair order.
- Maintains high-quality service repairs and minimizes comebacks. Conducts periodic spot checks of completed jobs for thoroughness and quality.
- Keeps abreast of new equipment and tools available and recommends purchases.
- Ensures that the work areas and customer waiting area are kept clean.
- Serves as liaison with parts stores representatives.
- Ensures the proper care, storage and inventory of special tools.
- Ensures that customers' service files are up-to-date and readily available for reference.
- Ensures that all customers are greeted promptly and given fair estimates on costs and time required for repairs and maintenance.
- Prepares pricing guides and maintenance menus for frequent labor operations.
- Handles customer complaints immediately and according to company guidelines.
- Establishes and maintains 24-hour follow-up with all customers to confirm satisfaction with the service experience.
- Maintains safe work environment.
- Maintains a professional appearance.
- Other tasks as assigned.
Qualifications/Skills:
Equipment Maintenance
Problem Solving
Reporting research results
Quality focus
Productivity
Estimating
Product knowledge
Customer Service
Safety Management
Education & Experience Requirements:
Mechanic Experience Required – Diesel mechanic experience a plus
Knowledge of scanning/diagnostic systems
High School Diploma, GED, or equivalent
Valid driver’s license with an acceptable driving record
All Data Manage Online experience preferred
PAY IS DEPENDANT ON EXPERIENCE ($40k-$80k DOE)
Benefits:
Major Holidays are paid after 90 days of employment.
Health Insurance options are available also after 90 days.
Dental & Vison option available also after 90 days of employment.
Sick Leave
Vacation Time After 1 YOW
M-F 8AM - 5PM (some weekends may be required depending on jobs going on)
Please EMAIL your resume to servicecenter"at"NBINM.com
Call and schedule your interview TODAY! Come with a smile and a great attitude!
DON'T NEED HELP BY RECRUITERS