The Field Service Representative supervises Installation Teams utilizing company resources to manage process from preparing to installation of products through the completion/home owner readiness and close of escrow. The FSR performs all duties of a Service Technician.
PRIMARY DUTIES AND RESPONSIBILITIES:
1. Inspects Job Site previous to order and measures to ensure products will fit – notifies Builder’s Superintendents of any potential obstacles to successful completion of installation at that time.
2. Monitors installation progress and facilitates any necessary actions for successful completion of job installation.
3. Manages Timeliness of Installations as well as Quality standards.
4. Facilitates Quality Assurance Punch Lists on the work performed by the organization and provides copies to not only our organization to order any parts necessary but to the client to make them aware of items we intend to resolve to make the job ready for close of escrow.
5. Arranges with Builder any necessary change orders needed due to variance of agreed work to be performed.
6. FSR’s also perform all functions of Service Technicians as well as their duties as FSR. These duties are listed below. They include but are not limited to:
The FSR performs all service and homeowner appointments. These include warranty calls as well as repairing trade damage, installing late ordered or missing parts. Make repairs and touch ups as needed.
KNOWLEDGE, SKILLS AND ABILITIES:
1. High school graduate or the equivalent (GED).
2. Experience with cabinets required
3. Understanding of company and builder policy and procedures, including safety.
4. Proven skills required in order to create, maintain and enhance customer relationships.
COMPANY DESCRIPTION:
Are you looking for a long-term career with a dynamic, exciting and growing company? Attractive employee benefits, competitive rates of pay and promotional opportunities demonstrate Primera’s commitment to rewarding, developing and retaining its team. If this speaks to you, we’d love to receive your application!
Primera is a multi-award winning home interiors company with operations in Arizona, Colorado, Nevada, California and New Mexico. We offer a wide range of branded cabinetry, countertops, flooring, wall tile and window coverings together with comprehensive design and installation services. We are committed to providing high quality service to new homebuilders, home centers, independent designers, commercial developers and retail customers.