Harmonix Technologies, Inc. is currently hiring an IT Support Technicians & Desk Top Support
This position may involve a mix of remote and onsite support.
Provide Help Desk dispatch support and resolve problems to the end-user’s satisfaction.
Monitor and respond quickly and effectively to requests received through the IT Help Desk.
Monitor the Service Desk for tickets assigned to the queue and process based on priority.
Modify configurations, utilities, software default settings, etc. for the local workstation.
Utilize and maintain the Help Desk ticketing software.
Document internal procedures.
Install, test, and configure new workstations, peripheral equipment, and software.
Maintain inventory of all equipment, software, and software licenses.
Redirect problems to appropriate resources and identify escalated situations that require urgent attention.
Manage client PC setup and deployment using standard hardware, images, and software.
Complete timely workstation hardware and software upgrades as required.
Assist with completion of project tasks and new system deployments
Experience:
An Associate degree or comparable experience in the information technologies field preferred. The combination of education and experience may substitute for a college degree.
Preferred Requirements:
Experience in providing IT support in a customer-focused environment.
Minimum of 2-3 years of relevant technical experience.
Customer service oriented with problem-solving ability and adaptability skills.
The ideal candidate is able to work within a team environment and independently. Able to pass a full background security check.
Please email resume to include relevant education, certifications and work history. Include verifiable work-related references. Include salary history. No phone calls please.