CloudWalker Farm is a leading, vertically integrated cannabis organization on a mission to produce cleaner, healthier, premium quality products for better living. We are looking a for a sales associate to join our small, smart, down-to-earth team to support our growing brand. The retail sales associate will work closely with customers to determine their needs, answer their questions about your products and recommend the right solutions. You should also be able to promptly resolve customer complaints and ensure maximum client satisfaction. To be successful as a Sales Associate, you should stay up-to-date with product features and maintain our store’s visual appearance in high standards.
Ultimately, the duties of a Sales Associate are to achieve excellent customer service, while consistently meeting the store’s sales goals. Based on performance we look to grow the successful candidate with the company.
Responsibilities:
- Ensure high levels of customer satisfaction through excellent sales service
- Assess customers needs and provide assistance and information on product features
- Welcome customers to the store and answer their queries
- Follow and achieve department’s sales goals on a monthly, quarterly and yearly basis
- “Go the extra mile” to drive sales using both software-based and grassroots marketing outreach
- Maintain in-stock and presentable condition assigned areas
- Remain knowledgeable on products offered and discuss available options
- Process POS (point of sale) purchases
- Handle returns of merchandise
- Team up with co-workers to ensure proper systems management
- Comply with inventory control procedures
- Suggest ways to improve sales (e.g. planning marketing activities, changing the store’s design)
Requirements and skills
- Proven work experience as a Retail Sales Associate, or similar role
- Basic understanding of sales principles and customer service practices
- Proficiency in English
- Basic Math skills
- Working knowledge of cannabis market dynamics and requirements
- Track record of achieving, and surpassing, stated sales goals
- Hands-on experience with POS software systems and transactions
- Familiarity with inventory management process and procedures
- Solid communication and interpersonal skills
- A friendly and energetic personality with customer service focus
- Ability to perform under pressure and address complaints in a timely manner
- Availability to work flexible shifts
- High school degree; BS degree in Marketing or related field would be a plus