OverviewJOB SUMMARY: Supervises day-to-day transportation functions to ensure driver performance, customer satisfaction, and that Department and Company objectives for efficiency, reliability, and productivity are met or exceeded.Shift: Sunday through Thursday, 3:00 pm to 12:00 midnight. This position is bonus eligible. ResponsibilitiesESSENTIAL FUNCTIONS:
Plans, implements, and monitors day-to-day transportation operations, including analysis of on-time reports, delivery reliability, off-load rate, and manpower needs. (25%)
Reviews and schedules daily routing of equipment and manpower to meet customer needs in terms of contractual guidelines, special deliveries, supplemental deliveries, opening orders, etc. (20%)
Resolves equipment failures or break-downs, providing advice and assistance to drivers, as well as submitting appropriate reports to leasing/maintenance provider for service and repair. (15%)
Motivates employees, including performance evaluation, counseling, and problem resolution, to achieve a positive work environment. (20%)
Supervises employees, including interpretation of rules in a union work environment, conflict resolution, and disciplinary action as required. (10%)
Updates routing programs (XATA, CADEC) on a daily basis, including review of drivers’ on-board computer reports to ensure that goals for efficiency and timeliness are met. (10%)
Performs other related and assigned duties as necessary.
LEADERSHIP/MANAGEMENT RESPONIBILITY
Supervises up to 50 or more employees, including hourly staff. Oversees operations with significant impact on GSF customer relations.PERFORMANCE CATEGORIES
Budget
Driver performance, including hourly off-load rate, on-time delivery, and reliability
Customer and vendor relationships
DOT compliance
Teamwork within the department and across departments
Customer satisfaction
Safety of employees
Safety of facility and transportation equipment
AIB rating
QualificationsMINIMUM QUALIFICATIONS: Education and experience equivalent to:Education/Certification:Bachelor’s degree in management, business, or psychology from an accredited college or university.Experience:3 to 6 years of work experience in transportation or food distribution, including supervisory responsibilities and union work environments.Knowledge, Skills and AbilitiesKnowledge of (B/basic; J/journey; E/expert):
DOT regulations, policies, and procedures (J)
Labor contracts and labor union environment (J)
On-board computer systems (J)
Relevant safety policies, practices and procedures (J)
Management/supervisory concepts and techniques (B)
Project management concepts and techniques (B)
Budgetary concepts and procedures (B)
PC word-processing/spreadsheet software applications (B)
Scheduling and routing (B)
Computer-based routing systems (B)
Shipment and distribution of food or allied products (B)
Regional geography and customer locations (B)
Skill and ability to:
Supervise a diverse workforce of up to 100 employees
Resolve and report delivery issues between drivers and customers; other customer service issues
Supervise and motivate employees in a team-based environment
Interpret transportation operations anomalies and identify appropriate solutions
Prepare administrative and technical documents and reports
Work effectively in a general business environment, with a focus on high levels of quality and customer service
Travel via airplane and drive an automobile
Act in accordance with GSF’s Values and Creed
LocationUS-NM-AlbuquerqueJob ID 2024-20429 Category Supervisor-Distribution