Desktop Support / Manager

Description Robert Half is seeking a Desktop Support / Technology Manager.The primary function of the Desktop Support / Technology Manager is to ensure the efficient and effective operations of the IT Department.This position provides day to day IT support and oversight, planning, direction, implementation logistics and support, monitoring, and maintenance of the all IT systems; specifically, these systems include but are not limited to the Customer Relationship Management (CRM)system, network, Mac and Windows operating systems, and system security, The Desktop support / technology Manager is also responsible for managing data structure across Microsoft OneDrive, SharePoint, Teams, and Apple iCloud, and plays a crucial role in maintaining and enhancing our Microsoft 365 environment.ESSENTIAL DUTIES include but are not limited to: Data Management:o Oversees data storage, organization, and access control in Microsoft OneDrive, SharePoint, and iCloud. o Collaborates with teams to ensure efficient document management practices.o Implements robust permission management for secure file sharing. User Management: o Oversees installation, configuration and maintenance of hardware, software, and network systems for 35 to 40 users in both Mac and PC environments. o Troubleshoots, diagnoses, and resolves issues related to hardware and software.o Provides end user training, as necessary.o Creates and maintains technology policies, standards, and procedures.o Manages software licensing and versions for all users.o Manages communications systems (Outlook/Teams/Phone). Digital Workplace Management: o Designs, implements and improves the digital workplace strategy that supports the organization’s business transformation within Microsoft 365. o Aligns with the department leaders and understands their goals and strategic initiatives.o Keeps apprised of the latest digital workplace technology developments and trends. o Drives employee adoption and engagement of the digital workplace tools and solutions.Rev. 01.24o Measures and reports on the business outcomes and ROI of digital workplace investments.o Manages and optimizes the Microsoft Teams environment. Vendor Management: o Coordinates with external vendors and service providers to procure necessary IT (Information Technology) resources, negotiates contracts, and ensures the delivery of quality services and products. System Security: o Institutes and enforces best practices for the safety of users o Manages cyber-security for entire organization.o Oversees compliance with standards such as payment card industry (PCI) compliance and others.Requirements Interviews are currently being conducted, for immediate consideration please applyThe successful Desktop support / Technology Manager will have:Bachelor’s degree in computer science or related field or experienceFive year’s' experience (5+ years) within Information Technology Management/leadership experience preferred Strong knowledge of Mac operating systems. Strong knowledge of Microsoft 365 apps (Word, Excel, PowerPoint, Outlook). Knowledge of Windows operating systems (e.g., Microsoft Exchange, Active Directory), and systems performance monitoring. Experience as sole IT support for an organization Experience with technology training/coaching end users. Knowledge of Adobe Creative Cloud apps (Adobe Illustrator, Photoshop, Premiere Pro, InDesign, Acrobat) preferred. Ability to stay current on knowledge of IT industry trends, best practices, and technologies. Demonstrated aptitude for learning innovative technologies. Ability to communicate technical concepts to technical and non-technical audiences. Strong analytical and problem-solving skills. Demonstrated ability to effectively solve critical problems in a timely manner. Ability to manage multiple concurrent projects. Experience in researching, selecting, and managing solutions and changes to network infrastructure. Experience in developing and managing I.T. budgets. Experience in working with outside vendors and consultants as needed for information and assistance in hardware/software purchases, problem solving, network design and other projects. Effective communication skills and ability to collaborate across teams. Relevant certifications such as CompTIA and MCSE are a plusBackground required prior to employment.Technology Doesn't Change the World, People Do.® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .