Night Auditor / Guest Service Agent

In this role you will:Provide exceptional service during check-in, check-out and throughout the guest stay.Ensure procedures are followed in relation to guest confidentiality and safety.Maintain accurate credit and cash transactions and accounting documentation to ensure the integrity of the hotel’s financial data and the ease in shift changes.Checking and balancing the day’s takings from the hotels outlets.Ensuring accurate charges to our guest’s rooms.Ensuring the safety and security of our guests.Completing the night audit process reconciliation & excel reporting.Prepare reports to reflect the trading result of the property on a daily, weekly and monthly basis.Prepare light room service meals for guests from our Late Night Menu.Control after-hours access to the property.