Job Title: Inside Sales RepresentativeReporting to: Inside Sales ManagerLocation: Windsor, NJPurposeThe primary focus of the Inside Sales Representative (ISR) is to conduct outbound calls in support of the following with the further understanding the majority of their time should be spent on the telephone: The Inside Sales Representative is responsible for achieving monthly revenue growth targets by identifying and capturing new rental and sales opportunities daily with the customer accounts of each assigned office. The Inside Sales Representative will also be responsible for capturing rental and sales revenue with new customers by initiating prospecting calls obtaining referrals from existing customers and promoting Pine’s equipment and service offerings. The position will utilize excellent telephone sales and communication skills to develop strong relationships with their customers, identify their business needs, identify new rental and sales opportunities, and quickly turn opportunities into new and recurring revenue for Pine. The position will consistently meet or exceed specific sales productivity and activity objectives and metrics through the continued development of their sales skills and experiences. Primary ResponsibilitiesThe duties and responsibilities listed below are for the Inside Sales Representative (ISR) to complete during their predetermined daily schedule dedicated to inside sales:
The (ISR) will be a key contributor in assisting the Branch to exceed monthly, quarterly, and annual rental and sales revenue budgets from customer accounts in their assigned Branch Offices
New revenue opportunities will include but not be limited to Down, Lost, and Up accounts, Strategic, Key, Discount Accounts, New Markets, marketing leads, referrals, cold calling, quote follow-up, and other potential sources
Effective inbound and outbound qualification of prospects and account research
Make a minimum of 30 outbound sales calls a day to existing and potential customers
Develop and manage a pipeline of monthly and quarterly revenue growth opportunities in both the Sales and Quote Pipelines
Obtain quote and order requests from customers for rental equipment and supply sales based on availability, standard or discounted pricing, and other terms and conditions as applicable
Send quote and order information to their designated Branch Offices to be prepared and sent to customers
Create Training videos for training purposes for HR
Communicate at a minimum weekly with their TSR to promote training opportunities and face-to-face meetings for the TSR to visit customers/prospects on site.
Document and investigate any customer complaints and escalate all issues to the Branch Manager, TSR, and Inside Sales Manager promptly
Meet weekly and monthly with the Technical Sales Representative, Branch Manager, and Customer Service Representatives in each assigned office to review Branch performance and follow up on qualified leads and new business opportunities
Representatives must be customer-focused and deliver excellent customer experiences
Support the rental of equipment and sales of supplies to both current and prospective customers
Provide rental equipment and supply sales application, pricing, and other information to all clients
Daily data entry into Conduit for all information on each inquiry from customers/prospects in their designated offices
Open communication with all Pine Branches and vendors
Promotion of a Health and Safety-First attitude
Attend ongoing equipment rental and supply sales training
Attend ongoing sales training
Other duties as assigned
Knowledge, Skills, Core Competencies
Prior outbound telephone sales experience is preferred
Environmental/Rental industry experience preferred
Environmental and/or NDT/RVI industry experience strongly preferred
Excellent Communication Skills- Written, Verbal, Interpersonal, and Phone
Self-starter who takes initiative and has good time management skills
Ability to think analytically with a focus on problem solving
A flexible and strong team player that can work in a fast-paced environment
Microsoft Office proficient
Education/Experience
Associate Degree in related field; Bachelor’s Degree a plus
Previous inside sales experience plus HS Diploma/GED acceptable instead of College Degree
Environment
Fast-paced professional office and warehouse environment with some travel by car or air for meetings, training, trade shows, and customer visits. Customer interactions primarily consist of over the phone, email, and in person.
This is a non-safety-sensitive position.
Physical Demands
This position is 80% sedentary and 20% active and may include activities such as walking, standing, bending, stretching, and climbing (ladder). Must be able to lift to 25 lbs. assisted or unassisted and may require the ability to drive a Pine vehicle.
Pine Environmental Services reserves the right to revise or change job duties and responsibilities as the need arises. This position description does not constitute a written or implied contract of employment