Consumer Experience Innovation Manager

Hello. We're Haleon. A new world-leading consumer health company. Shaped by all who join us. Together, we're improving everyday health for billions of people. By growing and innovating our global portfolio of category-leading brands - including Sensodyne, Advil, Voltaren, Theraflu, and Centrum - through a unique combination of deep human understanding and trusted science. What's more, we're achieving it in a company that we're in control of. In an environment that we're co-creating. And a culture that's uniquely ours. Care to join us. It isn't a question.CX Innovation Manager will be responsible for leading the design and implementation for optimizing our current consumer experience capabilities and processes to transform how we deliver value to our consumers. This role will collaborate with cross-functional teams, external partners, and senior stakeholders to identify pain points, generate insights, ideate solutions, and execute pilots and scale-ups. This role will also champion a culture of innovation and consumer-centricity within the organization. This is an individual contributor reporting to US CX Lead.This role will provide YOU the opportunity to lead key activities to progress YOUR career. These responsibilities include some of the following:Work across CX teams to identify and support new capabilities and processes within respective areas (Agile Optimization, Consumer Engagement, Social/Connected Commerce) to optimize for marketing effectiveness, such as personalization, dynamic content, omnichannel integration, and consumer journey mapping.Ability to self-organize in a highly ambiguous environment to map out and mobilize end-to-end process from ideation to execution, leveraging agile methodologies and design thinking principles.Deliver communications at executive level and be able get into the tactical details, acting as a bridge between business needs, technical requirements, and consumer expectations.Support CX enterprise transformation lead through input and delivery of multi-year transformational roadmap, aligning with strategic priorities and ensuring stakeholder buy-in and cross-functional collaboration.Ability to bring forward business case that includes both top-line and bottom-line implications, as well as consumer value proposition and competitive differentiation, for any proposed innovation initiatives or pilots.Examples of special projects would be: Advancing Personalization: 1P / Retailer data sharing clean room process, Creative Effectiveness: piloting and scaling DCO/Mod content and Connected Social/Commerce: Consumer relations transformation.Leadership BehaviorsTakes Accountability - Goes beyond to identify and embed solutions, delivering tangible change.Pragmatically Turns Data into Action - Uses data to create compelling proposals. Communicates succinctly and persuasively at all levels of leadership, driving new or different thinking as a result.Is Bold in Moving Things Forward - Stretches past comfort zone; pressure-tests the status quo and independently initiates activity with speed and urgency to yield improvement.Breaks Down Barriers - Works effectively across boundaries to drive productive, timely outcomes.Adapts Style for Positive Impact - Welcomes feedback and adapts to address. Stays responsive to situations and flexes as required to get the job done.Do What Matters Most - Priorities effectively; can separate "nice to have" from "critical. Outcome vs. activity-focused; ensure initiatives are adopted and embedded.Why you?Basic Qualifications: We are looking for professionals with these required skills to achieve our goals:Bachelor's degree6+ years' experience in CX or Marketing, CPG preferred.Marketing, brand management, innovation or strategy experience in consumer goods, over the counter or non-traditional health/wellness industryP&L/budget management, project management and/or business development experienceAbility to lead within a matrix organization, integrating complex multifunctional efforts crossing multiple business areasAdvanced Excel skills and managing large data setsStrong Project Management and collaborative communication skillsPreferred Qualifications:If you have the following characteristics, it would be a plus:Prior experience in the following areas: DTC/Retailer, Category or shopper marketing, CPG sales, advertising/media planning, profit and loss analysis and performance against plan, Martech ecosystems, agile/project management, CRM/data, AI/Automation.CRM, social media platforms, Google Platforms, working with large data setsSkilled in providing leadership within a matrix organization, adept at integrating complex multifunctional efforts spanning various business areas.Strong Communicator & Connector: Ability to effectively work with and connect with all levels of colleagues across multiple functions using active listening skills and open mindset to understand needs.Demonstrated ability to operate effectively in highly ambiguous environments.Analyst & Simplifier: Ability to synthesize data from a variety of input sources, into a coherent whole/clear picture to define the performance gap and to design/deliver the appropriate solutions.Action Oriented & Accountable: "Can do" and "Does do" attitude; Ready to jump in and make immediate impact through positive and proactive nature, high energy level and credible experience. Holds self to highest performance standards.Change Champion: Embraces change, a positive change agent championing the organizational strategy and embodying the values of the company. Helps bring people along on the journey.Team Player: Loves being part of a team, both leading and serving; demonstrated deep commitment to colleagues; highly effective in a matrix environment.Haleon offers a robust Total Reward package that consists of competitive pay and a comprehensive benefits program. This includes a generous 401(k) plan, tuition reimbursement and time off programs including 6 months paid parental leave. On day one, you are eligible for benefits, including our healthcare programs where the company pays for the majority of your medical coverage for you and your family. We also offer the opportunity to receive a discretionary bonus based on the achievement of key business performance and other incentive/recognition programs as part of the offering. The salary range for this role is $127,472 - 172,462 USD. Care to join us. Find out what life at Haleon is really like At Haleon we embrace our diverse workforce by creating an inclusive environment that celebrates our unique perspectives, generates curiosity to create unmatched understanding of each other, and promotes fair and equitable outcomes for everyone. We're striving to create a climate where we celebrate our diversity in all forms by treating each other with respect, listening to different viewpoints, supporting our communities, and creating a workplace where your authentic self belongs and thrives. We believe in an agile working culture for all our roles. If flexibility is important to you, we encourage you to explore with our hiring team what the opportunities are.As you apply, we will ask you to share some personal information, which is entirely voluntary. We want to have an opportunity to consider a diverse pool of qualified candidates and this information will assist us in meeting that objective and in understanding how well we are doing against our inclusion and diversity ambitions. We would really appreciate it if you could take a few moments to complete it. Rest assured, Hiring Managers do not have access to this information and we will treat your information confidentially.Please note that if you are a US Licensed Healthcare Professional or Healthcare Professional as defined by the laws of the state issuing your license, Haleon may be required to capture and report expenses Haleon incurs, on your behalf, in the event you are afforded an interview for employment. This capture of applicable transfers of value is necessary to ensure Haleon's compliance to all federal and state US Transparency requirements.Haleon is an Equal Opportunity Employer and, in the US, we adhere to Affirmative Action principles. This ensures that all qualified applicants will receive equal consideration for employment without regard to race, color, national origin, religion, sex, p regnancy, marital status, sexual orientation, gender identity/expression, age, disability, genetic information, military service, covered/protected veteran status or any other federal, state or local protected class.