Senior Customer Service Representative

OverviewBRMi is seeking a Senior Customer Service Representative for a large financial services client.Can be 100% remote in TX, NJ, NC, WV, AL, VA, MD, MO, DC, GA, or FL Alternating schedules between 7:45AM – 4:45PM and 9:00AM – 6:00PM ESTResponsibilitiesThe Sr. Customer Service Representative (CSR) for the Overseas Military Banking Program (OMBP) will assist customers verbally when accepting phone calls and through written responses via online banking messages.These inquiries and requests range from simple to complex in nature and encompass a wide variety of subject matter areas.Other responsibilities include, but are not limited to, completing wire transfers, assisting with account inquiries, performing general account maintenance, assisting with online and mobile banking questions or problems, conducting account closures, processing data entries, educating customers on self-service options, and other off phone duties as assigned.The Sr. CSR is responsible for providing a positive customer experience that leads to improved satisfaction. They will be expected to follow established policies, procedures, and guidelines. Effective communication, both written and verbal, is essential to this role.The ideal candidate will possess the ability to multi-task and will be expected to think independently but work well as a member of a team. Demonstrating flexibility and remaining open and adaptable to change is a must.QualificationsRequired Skills: Strong critical-thinking and problem solving skills Ability to multi-task Adaptable to change through regular feedback Self-motivated, people oriented team player Capacity to tactfully handle customer concerns Excellent verbal, written, and active listening skills Careful attention to detail and time management Proficiency in basic computer skills and ability to navigate multiple software systems Minimum of one year Customer Service experienceDesired Skills: 1-3 years’ experience working in a Contact Center environment Banking Experience Proficient in Microsoft Word, Excel and Outlook BRMi will not sponsor applicants for work visas for this position.This is a W2 opportunity onlyEOE/Minorities/Females/Vet/DisabledWe are an equal opportunity employer that values diversity and commitment at all levels. All individuals, regardless of personal characteristics, are encouraged to apply. Employment policies and decisions on employment and promotion are based on merit, qualifications, performance, and business needs. The decisions and criteria governing the employment relationship with all employees are made in a nondiscriminatory manner, without regard to race, religion, color, national origin, sex, age, marital status, physical or mental disability, medical condition, veteran status, or any other factor determined to be unlawful by federal, state, or local statutes.Job Locations VA | MD | FL | TX | WV | AL | NJ | NC | GA | DC | MOPosted Date 15 hours ago (3/29/2024 8:34 AM)ID 2024-3800# of Openings 1Category IT Operations