OverviewInterstate Waste Services is Hiring Call Center / Sales RepresentativeMust be able to speak Mandarin$22.50/HourIn-Office position - not remoteInterstate Waste Services, Inc., headquartered in Teaneck, NJ, is one of the largest and fastest growing private solid waste and recycling companies in the country. We service customers in Southern New York State and New Jersey, and in New York City through our subsidiary Action Environmental Services.We’re taking Customer Service at IWS to a new level. IWS is dedicated to enhancing the customer experience, and exceeding customer expectations with every contact. When you join the IWS family, you’re welcomed onto a team that values the importance of supporting a culture where all employees are empowered to be innovative, are advocates for success, and like to have fun while doing so.ResponsibilitiesAbout YouYou’re an energetic professional who seeks a challenging position on a growing sales-retention and customer excellence team. You desire to work in a fast-paced and collaborative environment where your strong attention to detail and ability to prioritize competing responsibilities allow you to excel.You’re obsessed with providing exceptional service to internal and external customers.You have strong critical thinking and analytical skills. Your written and verbal communication skills allow you to easily and effectively deliver information in a precise, direct and concise manner. Having a background in sales or customer retention is a plus for you.Job DescriptionThe position of Customer Service Representative is an opportunity for the right individual to join a growing customer service team. Reporting to the Customer Service Supervisor, the purpose of this position is to be the primary point of contact for existing and potential customers, as well as the liaison between other departments, including billing, operations, and sales. The right candidate will blend a sense of ownership with strong communication skills and a desire to deliver an exceptional customer experience. The position is based on a 40-hour work week and occasional weekend work is required from home.Responsibilities
Receive and process incoming calls and emails from customers.
Collaborate with the billing, sales, and operations teams to deliver on customer expectations.
Identify and resolve customer service issues in a timely manner, including missed pick-ups and service-related issues.
Provide service and pricing recommendations to new and existing customers.
Manage difficult customer situations and respond promptly to service requests to meet customer commitments.
Work quickly and efficiently in a fast-paced environment to process customer requests.
Process orders in an accurate and timely manner and demonstrate excellent follow through on assignments and inquiries.
Able to deal with frequent changes in the work environment throughout company expansion.
Outbound dials to collect bad debt, follow up on sales leads and/or win back lost business.
Additional duties as assigned.
QualificationsSkills/Experience Requirements
Bachelor’s degree or equivalent, job-related experience.
2+ years of professional business experience (including college internships)
Strong technical/computer skills, including MS Office products (Excel, Word, Outlook)
Excellent verbal and written communication skills
Strong customer focus: ability to provide superior customer service to internal and external customers.
Ability to work comfortably and professionally in a dynamic and collaborative environment.
Strong organizational and time management skills, ability to prioritize multiple assignments and meet all deadlines with minimal supervision and strong attention to detail.
Ability to work a flexible schedule, including overtime, to meet business and workgroup needs.
Fluency in English required; bilingual Spanish or Mandarin is a plus.
Career opportunitiesWe believe in providing the training and development you need to grow your career with Interstate Waste Services. Many of our supervisors, managers, and other leadership staff started their careers as helpers, drivers, or dispatchers. IWS is proud to be an equal opportunity employer. We celebrate diversity and do not discriminate based on race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law.Salary and BenefitsInterstate Waste Services is committed to providing a world class workplace to all employees. Each eligible employee receives a competitive total compensation package including competitive pay, 401k benefits with company match, medical, dental, vision, life insurance and more. Our employees also receive paid time off and holidays.Additional InformationIWS is proud to be an equal opportunity employer. We celebrate diversity and do not discriminate based on race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law.Salary Range MinimumUSD $22.50/Hr.Salary Range MaximumUSD $22.50/Hr.ID 2024-2101Job Locations US-NJ-TeaneckCategory Customer Service/SupportPosition Type Regular Full-Time