Guest Services Agent

The RoleWelcoming guests to the hotel whilst providing prompt, courteous and efficient check in and check outAssisting guests with requests and creating memorable experiencesEnsuring timely and efficient delivery of guest amenities and ensuring the security of our guests and their possessionsDaily liaison with inter-departments such as food & beverage and housekeeping for guest movements, requests and activitiesMeeting and exceeding guest expectations and confident handling of customer complaints in an efficient and proactive manner