Senior Manager, IT Site Shared Services Lead

At Bristol Myers Squibb, we are inspired by a single vision – transforming patients’ lives through science. In oncology, hematology, immunology and cardiovascular disease – and one of the most diverse and promising pipelines in the industry – each of our passionate colleagues contribute to innovations that drive meaningful change. We bring a human touch to every treatment we pioneer. Join us and make a difference.

The Senior Manager, IT Site Shared Services Lead – Cell Therapy Manufacturing Systems supports the successful operation of manufacturing and business functions at multi‐use sites through interaction with internal team members, peer and higher level customers as well as external service providers.

The individual is responsible for development of and adherence to system governance procedures. The individual supports multiple IT projects/systems and ongoing work activities of moderate to high complexity. The individual will answer questions and resolve IT issues for manufacturing and manufacturing support staff.

Reporting into the IT organization the candidate will be primarily responsible for owning and managing the IT shared landscape across the site IT systems, as well as be the Cell Therapy IT Cybersecurity Point of Contact (POC) and own the system patching effort for various local IT systems.

The candidate needs to have an understanding of shop floor activities, Good Manufacturing Practices (GMPs), and process automation in addition to prior experience in IT Architecture and Infrastructure networks.

Responsibilities & Duties:

• Own and manage the IT shared landscape across the Cell Therapy site IT systems like IT Architecture and IT Infrastructure including Network, Servers, HMIs, Printers, Scanners, Switches, Firewall rules, Domains, etc.

• Own the IT Life Cycle Management (LCM) program as well as the roadmap for all the above listed IT Infrastructure.

• Be the CTF IT Cybersecurity Point Of Contact (POC) and own the system patching effort for various local IT systems.

• Monitor, track and reduce ServiceNow tickets related to IT Infrastructure.

• Manage spares and inventory for IT Infrastructure.

• Own the Disaster Recovery of local computerized systems and be the main POC during P1 and P2 ServiceNow tickets

• Accountable for uninterrupted 24/7 operation of manufacturing systems for CAR-T manufacturing.

Competencies: Knowledge, Skills & Abilities:

• Ability to effectively communicate with both technical and non-technical team members.

• Knowledge of Cell Therapy Facility (CTF) IT Architecture and IT Infrastructure including Networks, Servers, HMIs, Printers, Scanners, Switches, Firewall rules, Domains, etc.

• Knowledge of cGMP, GXP, GAMP, SDLC regulations, including 21CFR part 11, and good documentation practices.

• Knowledge of pharmaceutical, manufacturing and laboratory systems and equipment that support Biologics and clinical manufacturing.

• Strong technical and problem-solving skills and the ability to work independently.

• Demonstrated success working in a high-performing, business results-driven environment.

• Knowledge of Cybersecurity, patching and IT Life Cycle Management (LCM).

• Understanding of computer system validation.

Required Experience:

• Bachelor’s degree in an engineering or MIS discipline

• Must have experience with Cybersecurity, patching and IT Life Cycle Management (LCM) in a bio-tech manufacturing environment.

• Must have 10+ years of hands-on experience in a biotech manufacturing and supply chain environment

• Understanding of supply chain, manufacturing domains and supporting technology including manufacturing and supply chain ERP systems (e.g. Oracle, SAP).

• Working knowledge of regulatory requirements and how they relate to existing and new business systems and practices, primarily GxP.

• Sound understanding of a Cell Therapy manufacturing facility IT Architecture and IT Infrastructure including Networks, Servers, HMIs, Printers, Scanners, Switches, Firewall rules, Domains, etc.

Around the world, we are passionate about making an impact on the lives of patients with serious diseases. Empowered to apply our individual talents and diverse perspectives in an inclusive culture, our shared values of passion, innovation, urgency, accountability, inclusion and integrity bring out the highest potential of each of our colleagues.

Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives.

Our company is committed to ensuring that people with disabilities can excel through a transparent recruitment process, reasonable workplace adjustments and ongoing support in their roles. Applicants can request an approval of accommodation prior to accepting a job offer. If you require reasonable accommodation in completing this application, or any part of the recruitment process direct your inquiries to [email protected]. Visit careers.bms.com/eeo-accessibility to access our complete Equal Employment Opportunity statement.